Customer Care Specialist (India - November)
About this job
Preply is a unicorn Ed-Tech company that transforms education globally by connecting learners with tutors through a human-led and tech-enabled approach. As a Customer Care Specialist at Preply, you will act as a true Customer Advocate within an international support team, guiding and assisting users with their interactions. Your primary focus will be resolving user issues exclusively through written communication like chats, emails, and social media, ensuring no phone calls are involved. A normal day in this dynamic environment involves handling user inquiries, tracking feedback, spotting problem areas, collaborating with product teams, and working across a monthly rotating schedule that includes morning, afternoon, and night shifts.
Responsibilities
- Answer user questions and resolve any challenges they encounter.
- Identify troublesome areas and report them to the relevant team.
- Guarantee customer satisfaction while gathering and tracking user feedback.
- Partner closely with product teams to solve issues and share insights.
- Communicate with customers exclusively via written channels such as chats, emails, and social media.
Requirements
- Previous experience in providing support through live chats.
- Fluency in the English language.
- Strong analytical and technical abilities.
- Customer-centric and empathetic mindset accompanied by active listening.
- Outstanding written and verbal communication skills.
- Ownership of a computer with an i5 or i7 processor, 16GB RAM, and 256 GB SSD.
- An internet connection boasting a minimum speed of 30mbs.
Good to have
- Ability to deliver proactive and innovative solutions.
- Skill in focusing on priorities to create simple solutions for fast results.
- A strong passion for learning and desire for self-improvement.
Who should apply
This role is ideal for individuals with a customer-first mindset, strong written communication skills, and previous live chat support experience who thrive in a fast-paced environment. Candidates must be comfortable working in a monthly rotating shift schedule covering mornings, afternoons, and nights, and must possess the required computer and internet specifications. The posting does not mention whether freshers can apply.
Frequently asked questions
What are the daily communication methods for the Customer Care Specialist role at Preply?
You will exclusively use written communication channels such as chats, emails, and social media, with no phone calls required.
What kind of work schedule should I expect as a Customer Care Specialist at Preply?
The role follows a monthly rotating schedule with 9-hour shifts that alternate between morning, afternoon, and night, ensuring at least an 11-hour gap between shifts.
What technical equipment is needed for the Customer Care Specialist position at Preply?
You need an internet connection of at least 30mbs and a computer equipped with an i5 or i7 processor, 16GB RAM, and a 256 GB SSD.
What does the recruitment process look like for the Customer Care Specialist position at Preply?
The process includes an introductory video call with a writing assessment, a meeting with the Talent Acquisition team, and a final technical interview with a CS Team Lead.
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