Customer Success Manager
About this job
Orca Security is seeking a Customer Success Manager to join its remote team in India. Orca is a fast-growing cloud security unicorn known for its disruptive innovation and agentless technology. In this role, you will partner closely with customers to help them meet their security objectives, adopt the company's solutions, and realize the full value of their investment. A normal day involves owning customer relationships, understanding their use cases and business outcomes, managing the complete customer journey, leading business reviews, identifying risks, and collaborating with internal teams like Customer Success Engineers and Account Executives. You will serve as a trusted advisor to stakeholders ranging from practitioners to the C-suite, track feature requests, handle escalations, and drive both customer retention and expansion.
Responsibilities
- Manage the entire customer journey and relationships for an assigned portfolio.
- Partner with Customer Success Engineers to align technical enablement with customer business goals.
- Define and execute customer success plans to drive adoption and value.
- Lead Executive Business Reviews and Quarterly Business Reviews.
- Own renewal opportunities and collaborate on customer expansion.
- Identify risks, manage escalations, and serve as the internal voice of the customer.
- Utilize CS and sales tools such as Salesforce, ChurnZero, and Slack.
Requirements
- 5+ years of experience in customer success, account management, engagement management, or pre-sales.
- 5+ years of experience with Cloud Security, CyberSecurity, or SaaS products.
- Knowledge of modern cloud infrastructure providers like AWS, Microsoft Azure, and Google Cloud.
- Familiarity with cloud technology, environments, and related security challenges.
- Ability to communicate and operate across various organizational levels internally and externally.
- Ability to manage competing priorities in a fast-paced environment.
- Ability to travel up to 30%.
Good to have
- AI proficiency
Who should apply
This role suits business-focused professionals with extensive experience in cloud security, cybersecurity, or SaaS customer success. Ideal candidates should possess a proven track record of managing customer journeys, driving product adoption, and building strong relationships from practitioner levels up to the C-suite. If you thrive in a dynamic, high-growth environment, excel at handling escalations, and are comfortable with up to 30% travel, this position is a great match. Freshers are not mentioned for this role as 5+ years of experience is required.
Frequently asked questions
What is the primary mission of the Customer Success Manager at Orca Security?
The Customer Success Manager partners with customers to help them achieve their security objectives, adopt Orca's solutions, understand investment value, and expand their product footprint.
Where is the Customer Success Manager position located?
The role is remote with locations in India, specifically Bangalore or Delhi.
What background is required for the Customer Success Manager role at Orca Security?
Applicants need 5+ years of experience in customer success, account management, engagement management, or pre-sales roles within Cloud Security, CyberSecurity, or SaaS.
Does Orca Security require travel for this Customer Success Manager position?
Yes, the role requires the ability to travel up to 30%.
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