HR & People Operations Lead

About this job

As the HR & People Operations Lead at amperos, you will establish and manage the people function for the India team from the ground up. Amperos operates as a healthcare-focused AI-native denial management and revenue recovery platform, helping providers resolve claims and recover revenue. Previously supported by US leadership, the growing team now requires a dedicated local HR leader. In your day-to-day work, you will handle recruitment coordination, new hire onboarding, compliance, and monthly payroll administration. You will also create employee experience initiatives such as structured onboarding paths, regular engagement check-ins, clear conduct policies, and dependable feedback channels. Acting as the primary local point of contact for employees, you will collaborate closely with RCM Operations leaders and the US People lead to ensure smooth organizational scaling.

Responsibilities

• Partner with hiring managers on role definitions, sourcing coordination, interview scheduling, and candidate negotiations.
• Manage the complete new hire journey from offer to the first 90 days, ensuring proper access, equipment, and training.
• Build and execute regular employee engagement cadences including pulse checks, skip-levels, and exit interviews.
• Draft and implement vital people policies covering leave, appraisals, and conduct.
• Administer monthly payroll processes, handle adjustments, and manage statutory deadlines and Indian labour laws.
• Support managers with performance documentation, corrective actions, and structured escalation paths.

Requirements

• 3 to 5 years of experience in HR operations, people operations, or HR generalist roles supporting India-based teams.
• Hands-on background in managing payroll and employee onboarding.
• Working knowledge of Indian labour law and statutory compliance such as EPF, ESI, and the Shops and Establishments Act.
• Demonstrated experience building HR processes and policies from scratch.
• Strong attention to detail with numerical and compliance data.
• Proficiency with HRIS, payroll platforms, spreadsheets, and documentation tools.
• Ability to overlap with US Eastern hours for part of the day.

Good to have

• Experience supporting remote or distributed teams managed from the US.
• Background in healthcare, RCM, or BPO/KPO operations.
• Familiarity with recruiting and screening tools like Ashby or Checkr.
• Experience designing onboarding programs or running engagement surveys from scratch.

Who should apply

This role suits an experienced HR professional who thrives in a startup environment and enjoys building people operations from scratch. Candidates should have a strong grasp of Indian compliance, payroll administration, and a proven ability to bridge local teams with US-based leadership. If you possess strong communication skills, enjoy handling sensitive conversations with discretion, and want to shape the employee experience at a growing healthcare AI platform, you should apply. Freshers cannot apply as 3 to 5 years of relevant experience is required.

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