Senior Manager, Customer Engineering, India

About this job

Cloudflare is on a mission to build a better Internet by operating one of the world’s largest networks that accelerates and protects internet applications for millions of customers. As a Senior Manager, Customer Engineering in India, you will lead and develop the technical customer-facing organization across strategic and enterprise accounts. This role functions as both a people leader and a commercial technical expert, where you will shape regional technical strategy and act as a player-coach. A normal day involves balancing workloads, mentoring team members on solution architecture, managing pipeline inspection, running technical deal support, and partnering closely with sales, product, and customer success teams to drive new business, retention, and expansion.

Responsibilities

• Lead and develop the India Customer Engineering team across strategic and enterprise accounts.
• Act as a player-coach by maintaining individual technical contribution while enabling the team.
• Own regional technical strategy covering discovery, architecture design, PoCs, and onboarding support.
• Partner with Account Executives to drive technical validation and close new business.
• Conduct regular 1:1s, provide constructive feedback, and coach team members on solution architecture.
• Build and run the operating cadence for pipeline inspection and account expansion planning.
• Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support.

Requirements

• Demonstrated experience in customer-facing technical roles like Solutions or Sales Engineering.
• Demonstrated people leadership experience including hiring, coaching, and performance management.
• Experience working with enterprise customers in India or APAC.
• Strong technical breadth across security, networking, cloud infrastructure, and enterprise architecture.
• Proven commercial mindset with experience in quota-carrying or revenue-aligned motions.
• Strong executive presence bridging technical depth with business outcomes.
• Comfort working in a fast-moving, AI-enabled operating model.

Good to have

• Experience with hyperscaler ecosystems or cybersecurity vendors.
• Hands-on experience with Cloudflare's developer stack, especially Workers AI and AI Gateway.
• Applied AI experience including prompt engineering, LLM orchestration, or RAG.
• Coding and scripting fluency in Python, JavaScript, or similar languages.
• Relevant certifications such as AWS, Azure, GCP, Palo Alto, ISC2, or ISACA.

Who should apply

This role is ideal for experienced technical leaders with a strong background in customer-facing engineering and team management within the India or APAC region. Candidates should possess a blend of people leadership skills, commercial acumen, and deep technical knowledge across cloud infrastructure, security, and enterprise architecture. It suits professionals comfortable operating in fast-paced, AI-enabled environments who can act as player-coaches to drive business outcomes. The posting does not mention if freshers can apply.

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