Senior Manager, Software Engineering (L5)

About this job

As a Senior Manager, Software Engineering (L5) at Twilio in India, your day involves leading the Know Your Customer (KYC) engineering team to build out Twilio's new Compliance Domain. You will manage the Trust Hub and KYC Platform, which serves both external customers managing regulatory compliance and internal engineering teams relying on your APIs and Ops Tooling. A normal day requires you to balance external product commitments, internal platform obligations, and operational investments. You will drive AI-driven development practices, oversee people strategy, handle delivery execution, and manage stakeholder relationships while ensuring systems process millions of daily requests reliably in a remote-first work environment.

Responsibilities

• Own the delivery roadmap for the Compliance Domain covering customer-facing services, internal platform APIs, and Ops Tooling.
• Drive the adoption of AI coding assistants and agentic tools to accelerate team velocity and development quality.
• Take full accountability for operational excellence, including system reliability, incident response, and security posture.
• Serve external and internal customer bases with equal rigor by ensuring seamless workflows and reliable platform APIs.
• Recruit, develop, and retain a diverse engineering team by fostering a culture of psychological safety and career growth.
• Navigate competing priorities across product features and platform needs using a clear framework to protect team focus.
• Act as the primary point of contact and manage relationships with stakeholders, product management, and dependent engineering teams.

Requirements

• 15+ years of software engineering experience with at least 5+ years in engineering management.
• Experience leading a team of 10+ engineers and directly managing individual contributors.
• Strong hands-on background in designing and operating highly available, cloud-native distributed systems.
• Deep familiarity with AWS ecosystems, microservices patterns, and infrastructure-as-code practices.
• Demonstrated experience driving AI tool adoption within an engineering team.
• Proven track record of shipping complex software products on time and at high quality.
• Strong ability to communicate technical concepts clearly and author team plans, post-mortems, and decision documents.

Who should apply

This role suits experienced engineering leaders based in India who have a strong background in cloud-native distributed systems and people management. Candidates should have a proven track record of managing teams, driving AI adoption, and balancing competing platform and product priorities. Since this requires 15+ years of total experience with at least 5 years in engineering management, freshers are not eligible to apply.

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