Senior Solutions Support Engineer

About this job

Wiz, Inc. is looking for a Senior Solutions Support Engineer to join its global team. Wiz is a rapidly growing startup redefining cloud and AI security, now backed by Google to help global customers detect and respond to threats. In this role, you will be part of a team that secures cloud and AI applications for clients, including many of the Fortune 100. A normal day involves delivering expert-level technical support, investigating complex issues across cloud infrastructure and containerized workloads, troubleshooting integrations, analyzing vulnerabilities, and using AI-driven automation to scale support operations and improve resolution times. You will work remotely in India while collaborating with global team members to protect customer infrastructure and ensure secure cloud environments.

Responsibilities

• Investigate and resolve customer technical issues across cloud security, vulnerability scanning, and threat detection
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms
• Diagnose workload scanning and runtime security issues involving sensors, registry scanning, and malware detection
• Analyze vulnerability findings, validate detection accuracy, and assess secret detection and patch coverage
• Support shift-left security workflows including CI/CD scanning and IaC security
• Design and implement AI-powered automation and tooling to scale support and improve resolution efficiency
• Participate in on-call rotations for after-hours, holiday, and weekend coverage

Requirements

• 5+ years of hands-on technical experience in customer support, system administration, or related customer-facing roles
• 2+ years working with cloud platforms such as AWS, Azure, and GCP
• 1+ years of experience deploying, managing, and troubleshooting production Kubernetes clusters
• Strong understanding of cloud security fundamentals including identity and access management and network segmentation
• Experience reading and debugging code in Python, Shell, JavaScript/JSON, Java, Go, or Terraform/HCL
• Proficiency with command-line tools and Linux operating system environments
• Familiarity with the current AI landscape and LLM architectures

Good to have

• Experience with vulnerability management, SBOM/SCA analysis, or CVE triage workflows
• Hands-on experience with threat detection, runtime security, or SIEM/SOAR integrations
• Experience building or supporting agentic workflows, RAG architectures, or AI-powered automation
• Familiarity with Infrastructure-as-Code and CI/CD pipelines
• Background in compliance frameworks like CIS, NIST, SOC2, PCI-DSS, or HIPAA

Who should apply

This role suits experienced technical support and cloud professionals with a strong background in multi-cloud environments, container security, and troubleshooting. Candidates should have solid coding and Linux skills, along with a keen interest in AI-driven automation. Freshers cannot apply as the position explicitly requires over five years of technical experience. Applicants must already possess the legal right to work in India without visa sponsorship, as the company does not offer visa sponsorship for this role.

Frequently asked questions