Site Reliability Engineer II

About this job

Amtech Software is scaling its Platform Engineering organization in India as products transition to a fully AWS-hosted, multi-tenant SaaS model. The Site Reliability Engineer II role focuses on keeping platforms like Encore and LabelTraxx reliable, observable, and secure across a multi-account AWS estate. As a hands-on technical position, a normal day involves building and maintaining monitoring and alerting tooling, writing infrastructure automation in Terraform, managing CI/CD pipelines, analyzing production performance against SLOs, participating in incident response, and collaborating with developers to ensure services are designed for scalability and resilience. Working within the Vista Equity Partners ecosystem, the team combines operational discipline with software engineering to automate away toil and drive continuous reliability improvement across mission-critical enterprise software systems.

Responsibilities

• Build and maintain monitoring, alerting, and reliability tooling on an OpenTelemetry-based stack with PagerDuty.
• Analyze production performance, capacity, and error budgets to maintain agreed SLIs and SLOs.
• Build and maintain infrastructure automation in Terraform across multi-account AWS organizations.
• Develop and maintain CI/CD pipelines in GitHub Actions and operate containerized and serverless workloads.
• Participate in the 24/7 PagerDuty on-call rotation and lead response for incidents.
• Embed security into automation and deployments including IAM design and secrets management.
• Partner with developers to design services for operability, scalability, and resilience.

Requirements

• 2-4 years of hands-on experience in SRE, DevOps, or cloud engineering roles.
• Demonstrated ability to operate production workloads on AWS such as EC2, ECS/EKS, RDS, S3, IAM, and VPC.
• Working proficiency with Terraform and Git-based CI/CD like GitHub Actions.
• Solid scripting ability in Python or Bash applied to real automation problems.
• Experience with modern observability practices and tools like OpenTelemetry, CloudWatch, Prometheus, or Grafana.
• Understanding of SLO/SLI-driven operations and structured incident management.
• Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent demonstrated skills.

Good to have

• AWS Certified SysOps Administrator, DevOps Engineer, CKA/CKAD, or Terraform Associate certification.
• Experience supporting multi-tenant SaaS or account-per-customer AWS architectures.
• Exposure to PagerDuty or equivalent incident management platforms.
• Experience operating AI/LLM-backed services or building agentic automation under governance controls.

Who should apply

This role suits professionals with 2 to 4 years of hands-on experience in Site Reliability Engineering, DevOps, or cloud engineering who want to work on AWS-hosted, multi-tenant SaaS models. Candidates should have a solid foundation in Terraform, scripting in Python or Bash, observability tools, and AWS infrastructure. Freshers are not eligible as the position requires specific years of prior experience.

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