Director, IT Operations

About this job

OpenGov is a leading provider of AI and ERP solutions designed for state and local governments across the United States. Over two thousand public sector agencies rely on the OpenGov Public Service Platform to enhance efficiency, adapt to changes, and build public trust through specialized tools covering asset management, budgeting, and permitting. The Director, IT Operations role at OpenGov involves leading global IT operations and end-user services across teams located in Pune and the United States. In this position, you will oversee core technology stacks such as Google Workspace, Slack, Atlassian, and Okta, while managing network connectivity, asset inventories, and office infrastructure. A typical workday combines high-level strategic planning with hands-on technical guidance, ensuring reliable service levels, partnering with security teams, managing budgets, and mentoring multi-geography technology teams to drive an automation-first culture.

Responsibilities

• Lead and develop global IT operations and end-user services across Pune and the US.
• Manage core technology platforms including Google Workspace, Slack, Atlassian, and Okta.
• Oversee network management, connectivity, and global office IT infrastructure buildouts.
• Direct global IT asset management, hardware vendor relationships, and inventory lifecycles.
• Establish support quality standards, SLAs, and escalation workflows for major incidents.
• Partner with security teams to enforce compliance standards like SOC 2 and data protection.
• Own the IT operations roadmap, budget, and managed service provider strategies.

Requirements

• 13+ years in IT within a cloud-first, SaaS environment with 10+ years managing IT teams.
• Experience leading globally distributed teams across multiple sites and time zones.
• Deep expertise in Google Workspace, Slack, Atlassian, and Okta identity management.
• Solid grounding in ITSM, ITIL frameworks, SLAs, and incident management.
• Experience handling IT asset inventory, network management, and office buildouts.
• Strong understanding of security and compliance frameworks such as SOC 2.
• Bachelor's degree in IT, Computer Science, or equivalent practical experience.

Good to have

• Experience managing managed service provider relationships.
• Familiarity with endpoint and MDM platforms like Kandji, Jamf, or Intune.
• Scripting and automation skills using Bash, Python, or PowerShell.

Who should apply

This role is ideal for experienced IT leaders with a strong background in managing global, multi-site technology operations within high-growth SaaS companies. Candidates should possess extensive leadership experience guiding teams across different time zones, specifically bridging operations between India and the US. You must be comfortable balancing high-level strategic vision with hands-on technical execution. Freshers should not apply, as this senior director-level position requires extensive industry experience and a proven track record of managing managers.

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