Professional Services Architect
About this job
The Professional Services Architect role at SentinelOne involves acting as a key technical owner for customer engagements focusing on EDR/XDR deployments and Prompt Security implementations. SentinelOne is an AI and cybersecurity company pioneering an operating model that unifies protection across endpoint, cloud, identity, data, and AI systems. In this customer-facing technical position, you will take charge of engagements from initial discovery and solution design to deployment, handover, and customer success. A normal day involves leading technical architecture across endpoint protection and security operations, advising clients on AI governance and data protection, troubleshooting deployment issues, collaborating with pre-sales and channel partners, and building strong relationships with customer stakeholders. You will work with a mission-driven team dedicated to protecting global enterprises, critical infrastructure, and advanced technologies.
Responsibilities
- Act as the primary technical owner for customer engagements spanning SentinelOne EDR/XDR deployments and Prompt Security implementations.
- Lead technical discovery, solution design, and architecture across endpoint protection, identity, cloud security, and security operations.
- Deploy and configure Prompt Security across enterprise scenarios, including employee AI tool access and developer AI workflows.
- Advise customers on AI governance, data protection, and policy enforcement to address risks like prompt injection and shadow AI.
- Troubleshoot and resolve technical challenges during active deployments while escalating complex architectural decisions appropriately.
- Partner with pre-sales teams to scope engagements and provide technical input into Statements of Work.
- Work alongside channel partners to provide technical guidance during joint engagements and build their delivery capability.
- Contribute to internal and partner-facing delivery documentation, implementation guides, and technical reference materials.
Requirements
- 5 to 8 years of experience in enterprise cybersecurity with meaningful time in customer-facing technical roles.
- Solid hands-on experience with enterprise EDR/XDR including deployment, configuration, integration, and migrations.
- Good understanding of endpoint telemetry, detection and response workflows, and integration with SIEM and cloud security.
- Practical experience designing and delivering AI security controls using Prompt Security or a comparable platform.
- Proficiency across Windows, Linux, and macOS environments covering installation, configuration, and security.
- Strong working knowledge of security and network concepts such as TCP/IP, DNS, routing, firewalls, and IDS/IPS.
- Proficiency with automation tools or scripting languages like Python, PowerShell, and Bash.
Good to have
- Prior experience with SentinelOne
- Experience with containerization technologies such as Docker and Kubernetes
- Relevant industry certifications including CompTIA Security+, CEH, CCSP, or equivalent
- Understanding of browser-based AI security deployment via MDM and API-level integration patterns
- Experience contributing to engagement scoping, effort estimation, and SOW input
Who should apply
This role suits experienced enterprise cybersecurity professionals who excel in customer-facing technical positions and have a strong background in hands-on delivery, EDR/XDR, and AI security. Candidates with experience from cybersecurity vendors, professional services practices, MSSPs, system integrators, and enterprise security teams will find a great fit here. You should possess strong communication skills, technical credibility, and a consultative approach to guide clients through complex deployments. Freshers cannot apply as the position requires 5 to 8 years of relevant enterprise cybersecurity experience.
Frequently asked questions
What is the primary focus of a Professional Services Architect at SentinelOne?
The role focuses on acting as the primary technical owner for customer engagements involving SentinelOne EDR/XDR deployments and Prompt Security implementations, handling everything from discovery and solution design to deployment and customer success.
Is the Professional Services Architect role at SentinelOne a pre-sales or management position?
No, it is a hands-on, customer-facing technical practitioner role. You are not a people manager and you are not primarily in pre-sales, though you may partner with pre-sales teams to scope engagements.
What level of experience is required for the Professional Services Architect opening at SentinelOne?
Candidates should have 5 to 8 years of experience in enterprise cybersecurity, with meaningful time spent in customer-facing technical roles such as professional services or security engineering.
Can freshers apply for the Professional Services Architect position at SentinelOne?
No, freshers cannot apply because the job requires 5 to 8 years of enterprise cybersecurity experience and hands-on delivery expertise.
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