Technical Account Manager(India, Remote)

About this job

Level AI, a Series C startup founded in 2019, is hiring a Technical Account Manager for a remote role in India. The company builds an AI-native platform using Large Language Models to transform contact centers and help businesses improve customer engagement. In this position, you will act as the main point of contact for important client accounts, manage simultaneous onboarding processes, and connect client goals with the company's technology. A typical workday involves building client relationships, coordinating with internal teams like product and sales to fix technical issues, communicating technical concepts clearly, tracking account metrics, and spotting opportunities for upselling. You will work closely with clients to ensure they get maximum value from the AI-powered support solutions while operating in EST hours.

Responsibilities

• Act as the main contact for key client accounts and build strong relationships.
• Manage the simultaneous onboarding process for multiple clients.
• Align client technical needs and business goals with AI support solutions.
• Work with internal teams to resolve technical issues and support client needs.
• Communicate technical details about AI solutions clearly to clients.
• Spot and pursue upselling and cross-selling chances within existing accounts.
• Monitor and report account metrics like product usage and satisfaction.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 2-3+ years of experience in a hands-on technical role.
• 2-3+ years of experience delivering successful customer implementations.
• Understanding of SaaS platforms, APIs, and cloud services.
• Project management skills to handle multiple projects at once.
• Ability to explain technical concepts to non-technical stakeholders.
• Strong English written and verbal communication skills.
• Comfortable working in EST hours.

Good to have

• Familiarity with CRM integrations such as Salesforce and Zendesk.
• Familiarity with intent-based and generative artificial intelligence.
• Experience with Telephony Systems like AWS Connect, Five9, and Genesys.

Who should apply

This role suits professionals with a mix of technical know-how and client-facing experience who want to work remotely from India for a US-based AI startup. Candidates should have a background in hands-on technical roles and customer implementations, along with comfort working in EST hours. This position is not for absolute freshers as it requires specific multi-year experience.

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