Agency Support Representative
About this job
Entrata is a global leader in AI-driven property management technology, providing an essential operating system with intelligent tools for leasing, payments, and communication. The company operates with a global team of over 2,200 employees, blending established stability with high-velocity innovation. As an Agency Support Representative based in Pune, India, you will play a critical role in processing and auditing policy documentation for the Renter’s Insurance Verification Product. A normal day in this contract-to-hire position involves reviewing resident-submitted proof-of-insurance documents to meet minimum coverage requirements, managing policy updates, maintaining database integrity, and handling work queues efficiently while adhering to standard operating procedures and data privacy standards.
Responsibilities
- Review resident-submitted proof of insurance documents against community rules and coverage thresholds.
- Update resident policy records upon receiving carrier notifications for changes, cancellations, or reinstatements.
- Execute daily tasks strictly following established standard operating procedures to ensure data integrity.
- Navigate work queues efficiently to meet daily targets for volume, turnaround time, and accuracy.
- Escalate complex, ambiguous, or non-standard insurance documents to the US-based supervisor or SME.
- Handle all resident personally identifiable information securely according to company privacy standards.
- Interpret insurance policy details accurately, including effective dates, liability limits, and policyholder details.
Requirements
- High-level English language proficiency, both written and verbal, with strong comprehension skills.
- 1 to 3 years of experience in document processing, data verification, back-office operations, or insurance customer support.
- Experience navigating CRM platforms, ticketing software like Zendesk, and office productivity suites.
- Excellent visual accuracy for auditing numbers, names, dates, and fine print across high volumes.
- High School Diploma or equivalent required.
- Ability to work in a fast-paced and high-stress environment while prioritizing tasks effectively.
Good to have
- Basic familiarity with Property and Casualty insurance, specifically renter's or personal lines insurance concepts.
- Prior experience supporting US-based clients.
Who should apply
This role suits candidates with one to three years of background in document processing, data verification, back-office operations, or insurance customer support, ideally supporting US clients. Ideal applicants possess strong English proficiency, high attention to detail for auditing fine print, and familiarity with CRM tools or ticketing software. It is a great fit for professionals who can manage heavy workloads efficiently in a fast-paced, cross-cultural environment spanning India and the US.
Frequently asked questions
What is the primary function of an Agency Support Representative at Entrata?
An Agency Support Representative focuses on processing and auditing policy documentation for the Renter’s Insurance Verification Product, ensuring resident documents meet community coverage requirements.
Where is the Agency Support Representative role located?
This position is located in Pune, India, operating as a contract-to-hire opportunity with Entrata.
What experience level is required to apply for the Agency Support Representative position at Entrata?
Candidates typically need 1 to 3 years of experience in document processing, data verification, back-office operations, or insurance customer support.
What technical skills are needed for the Agency Support Representative role at Entrata?
Applicants should have experience navigating CRM platforms, ticketing software like Zendesk, and standard office productivity suites like Microsoft Office and Google Workspace.
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