Applications Support Specialist
About this job
The Applications Support Specialist role at Ensono in Pune involves leading major incident bridges, resolving L3 escalations, and conducting root cause analyses to ensure high system reliability. A normal day for this position includes managing technical incidents, performing deep diagnostics across Java, JVM, middleware, and infrastructure, tuning performance parameters, and validating disaster recovery readiness. Team members also build advanced automation scripts, review operational readiness for releases, approve high-risk changes, and mentor junior support teams. The position requires participating in on-call and after-hours support within a fast-paced, hybrid working environment.
Responsibilities
- Lead major incident bridges to restore service and minimize business impact.
- Handle L3 escalations and perform deep diagnostics across Java, JVM, middleware, OS, and infrastructure.
- Own technical root cause analyses and drive systemic remediation.
- Apply SRE principles including SLIs, SLOs, error budgets, and resilience patterns.
- Tune JVM parameters, analyze thread and heap dumps, and improve application performance.
- Build advanced automation using Shell, Python, or PowerShell.
- Review and approve runbooks, SOPs, and knowledge base articles while mentoring L1 and L2 teams.
Requirements
- 7 to 12 plus years of experience in Application Reliability, Production Support, SRE, or platform operations.
- Bachelor degree in Computer Science, Engineering, or equivalent.
- Strong knowledge of application architecture, distributed systems, and middleware.
- Expertise in Java, JVM internals, garbage collection, memory management, and thread or heap dump analysis.
- Proficiency in .Net CLR internals, garbage collection, memory management, and performance tuning.
- Strong Unix and Linux skills, networking basics, and advanced scripting in Shell, Python, PowerShell, or VBS.
- Experience with advanced SQL, databases, and scheduling tools like Autosys.
- Hands-on experience with observability tools such as Splunk, AppDynamics, Dynatrace, ELK, Grafana, and Prometheus.
Good to have
- ITIL, cloud, or other industry certifications.
- Banking or financial domain experience.
Who should apply
This role suits experienced professionals with a strong background in application reliability, SRE, or production support in regulated environments. Candidates must possess deep technical skills in Java or .Net, Linux scripting, and observability tools, alongside strong leadership capabilities for managing high-pressure incidents. Freshers cannot apply as the position requires 7 to 12 plus years of relevant industry experience.
Frequently asked questions
What is the location of the Applications Support Specialist position at Ensono?
The position is based in Pune, India, with a hybrid working model.
How many years of experience are required for the Applications Support Specialist role?
Ensono requires 7 to 12 plus years of experience in Application Reliability, Production Support, SRE, or platform operations.
What technical skills are mandatory for the Applications Support Specialist at Ensono?
Mandatory technical skills include Java and .Net internals, strong Unix and Linux, advanced scripting, SQL, observability tools like Splunk and Grafana, and experience with SRE principles.
Does the Applications Support Specialist role at Ensono involve after-hours work?
Yes, the role requires on-call and after-hours support as needed in a fast-paced environment.
Rojgar Point lists this job for information. Always apply on the official company page and never pay anyone for a job.