Collection Manager- Business- Lending Collections
About this job
The Collection Manager at Paytm in Sonipat handles daily collection operations, manages overdue accounts, and drives recovery performance across the assigned territory. The Collections team focuses on monitoring collection agencies, controlling delinquency, and ensuring full compliance with internal policies and regulatory guidelines. A normal day in this role involves leading and motivating a team of field officers and collection executives, reviewing daily collection MIS reports, conducting field visits to oversee collection activities, and handling escalations related to overdue accounts and customer concerns. You will also analyze performance metrics, implement strategies to boost recovery rates, and collaborate closely with internal stakeholders such as risk, credit, and operations teams to resolve issues and streamline collection processes.
Responsibilities
- Drive and achieve collection targets for the assigned territory and portfolio.
- Lead, manage, and motivate a team of collection executives and field officers.
- Monitor team productivity, attendance, and daily collection activities.
- Develop and implement effective collection strategies to improve recovery rates and control delinquency.
- Review daily and monthly collection MIS and take corrective actions.
- Monitor collection agencies to ensure adherence to defined processes and benchmarks.
- Manage escalations related to overdue accounts, customer concerns, and field activities.
- Ensure adherence to regulatory guidelines, internal policies, and the Code of Conduct.
Requirements
- Graduate in any discipline.
- 4+ years of relevant experience in collections and recovery management.
- Proven experience in team handling and managing field collection teams.
- Strong target orientation with the ability to drive team performance.
- Good communication, negotiation, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Good understanding of collection processes, delinquency management, and agency management.
- Proficiency in MS Excel, collection MIS, and reporting systems.
Good to have
- Prior experience in team handling within banking, NBFC, fintech, or financial services.
- Experience managing field collection teams.
- Experience managing collection agencies.
Who should apply
This role suits professionals with a solid background in collections and recovery management who excel at team leadership and field execution. Candidates who have experience working in banking, NBFC, fintech, or financial services, and who possess strong analytical, negotiation, and target-driven abilities, will find this position a great fit. Freshers are not eligible for this opportunity as it requires a minimum of four years of relevant experience.
Frequently asked questions
What is the primary role of a Collection Manager at Paytm?
The Collection Manager is responsible for managing collection operations, driving recovery targets, handling a team of executives, and ensuring effective portfolio management in Sonipat.
What qualifications are needed to apply for the Collection Manager position at Paytm?
Applicants must be graduates in any discipline with at least four years of relevant experience in collections and recovery management, including team handling experience.
Does Paytm provide details on compensation for the Collection Manager role?
Compensation is commensurate with the candidate’s experience, expertise, and suitability for the role, though exact salary figures are not specified.
Where is the Collection Manager job located for Paytm?
The job location for the Collection Manager role at Paytm is Sonipat, Haryana.
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