Customer Service Associate

About this job

Blenheim Chalcot India is hiring a Customer Service Associate for Salary Finance, a fast-growing FinTech venture backed by Blenheim Chalcot. Salary Finance provides ethical employee benefits including savings, loans, and financial education to improve user financial health. In this role, you will be an important member of the customer operations team, working alongside the Customer Service Manager and the London team to manage regulatory communications and deliver outstanding client support. A normal day in this position involves handling customer queries through live chat and email, troubleshooting technical account issues, explaining financial products, updating CRM records, and escalating complex matters while ensuring compliance with data privacy regulations.

Responsibilities

• Answer customer inquiries quickly and professionally via live chat and email.
• Resolve queries connected to loan applications, payments, and account details.
• Keep precise and complete records of all client interactions inside the CRM platform.
• Escalate unresolved issues to appropriate departments and follow up regularly.
• Troubleshoot basic technical problems such as login issues or document upload errors.
• Ensure adherence to data protection rules and internal service standards.
• Identify recurring user issues and offer suggestions to improve internal processes.

Requirements

• Experience working in a customer or client facing environment.
• Excellent communication skills to explain complex concepts clearly.
• Strong organizational and time management abilities for a fast-paced setting.
• Intermediate proficiency in Google Sheets and Excel with data manipulation skills.
• Resilient, empathetic, collaborative, and self-motivated work ethic.
• Passion for technology, social impact, and delivering exceptional customer experiences.

Good to have

• Customer service experience within financial services, tech, or employee benefits.
• Experience working in a regulated business environment.
• Familiarity with CRM systems and advanced Excel skills.
• Knowledge of G Suite applications.
• Familiarity with Data Protection Act, GDPR, TCF, CCA, and Anti Money Laundering procedures.

Who should apply

This role suits individuals with prior customer-facing experience who thrive in fast-moving, dynamic environments. Ideal candidates are detail-oriented, possess strong problem-solving abilities, and have a passion for financial technology and social impact. If you enjoy daily customer interaction via chat and email, can explain complex information simply, and want to build a career with a growing global FinTech venture, you are a great fit for this position.

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