Network Operations Center (NOC) Analyst
About this job
AppDirect provides a subscription commerce platform that powers millions of subscriptions for organizations globally, helping digital entrepreneurs sell any product across devices. As a Network Operations Center (NOC) Analyst based in Pune, you will play an active role in network incident management for managed WAN interfaces and security sites. Part of a 24x7x365 operational setup, your daily work involves handling network trouble tickets, detecting and restoring connectivity issues, and interacting with customers who use AppDirect’s Managed Network Services. A normal day requires you to remotely configure and troubleshoot WAN equipment such as routers and firewalls, use monitoring platforms like Zenoss or Logic Monitor, and collaborate with external carriers or third parties. Because the team operates around the clock, you may need to cover holidays or weekends through shift rotations, maintaining a strong focus on customer service and operational efficiency.
Responsibilities
- Own, triage, and resolve customer network WAN and LAN trouble tickets to completion
- Detect, track, and restore network connectivity through data circuits and equipment
- Remotely configure and troubleshoot WAN gear including routers, firewalls, and switches
- Engage and escalate issues with carriers and third parties to restore services
- Participate in incident command bridges and major incident responses
- Utilize network monitoring tools like Zenoss or Logic Monitor for troubleshooting
- Manage queues, document tickets, and maintain clear communication with customers
Requirements
- Minimum of two years of WAN and LAN implementation and support experience
- Well-versed in TCP/IP protocols and remote troubleshooting
- Strong understanding of the OSI Model, SD-WAN, Transport, and TCP/IP
- Experience with routing and troubleshooting BGP, IGRP, RIP, and OSPF
- Knowledge of NAT, access lists, policy-based mapping, and priority queuing
- Background supporting data networks and telecommunications in mid-size enterprises
- Command line configuration experience using Cisco, Juniper, Fortinet, or similar lines
- Familiarity with DNS, DHCP, VRRP, HSRP, VLANs, and security-related terms
Good to have
- VoIP knowledge and experience
- Large enterprise LAN or WAN environment background
- Experience working in a Managed Services organization
- Familiarity with ServiceNow and ITIL foundations certification
- Relevant technical certifications such as CCNA or Network+
Who should apply
This role suits professionals with at least two years of hands-on experience in WAN and LAN implementation, support, and troubleshooting within mid-size enterprises or telecommunications. Candidates should have a strong background in routing protocols, firewall configuration, and customer support. Because AppDirect operates a 24x7x365 environment, applicants must be flexible with shift rotations, including weekends and holidays. If you possess strong communication skills and a customer-focused approach to network management, you will find this position a strong fit for your career.
Frequently asked questions
What is the primary role of a Network Operations Center (NOC) Analyst at AppDirect?
A Network Operations Center (NOC) Analyst at AppDirect actively participates in network incident management, resolves WAN and LAN trouble tickets, and ensures the connectivity and restoration of customer data circuits.
What shift schedule should candidates expect for the Network Operations Center (NOC) Analyst position?
The NOC operates in a 24x7x365 environment, so the position may require occasional shift rotation to cover holidays, weekends, and scheduling needs, requiring flexibility to work any shift.
What technical experience is required to apply for the Network Operations Center (NOC) Analyst role at AppDirect?
Applicants need a minimum of two years of WAN/LAN support experience, strong TCP/IP and OSI model understanding, routing protocol knowledge, and command line configuration experience with vendors like Cisco or Juniper.
Where is the Network Operations Center (NOC) Analyst role located?
The Network Operations Center (NOC) Analyst position at AppDirect is located in Pune, India.
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