Order Processing Analyst
About this job
Bottomline is a global leader in business payments and cash management, helping businesses transform how they pay and get paid with over 35 years of experience moving more than $16 trillion annually. The Order Processing Analyst plays a crucial role in managing customer contracts, executing accounting controls for invoicing, and reconciling billing data. A normal day in this full-time role involves reviewing and setting up customer contracts in systems of record, managing internal mailboxes for manual invoices, maintaining client purchase orders and contact details, and triggering contract start dates in CRM and ERP systems. You will also coordinate with billing and sales teams to ensure invoice accuracy, resolve discrepancies, support month-end and quarter-end close activities, and maintain high data accuracy across multiple platforms while addressing various internal and external inquiries.
Responsibilities
- Review and setup customer contracts into systems of record.
- Manage internal mailboxes for invoices requiring manual intervention.
- Maintain client purchase orders, addresses, and contact details.
- Trigger contract commencement dates in CRM and ERP systems.
- Collate requests for replacement hardware and coordinate instructions.
- Ensure accurate order creation and maintenance in the billing platform.
- Coordinate with billing teams for invoice accuracy and recurring billing.
- Support month-end and quarter-end close activities.
Requirements
- Ability to work in a fast-paced environment.
- Ability to learn systems and processes within a public company internal control environment.
- Experience with Microsoft Excel.
- Bachelor's degree or Associates degree in Accounting.
- 5+ years relevant experience in Order Management and Billing.
Good to have
- Ability to make process improvement recommendations.
- Experience with Microsoft D365 ERP.
- Experience with Salesforce CRM.
Who should apply
This role is ideal for accounting professionals with over five years of relevant experience in order management and billing who thrive in a fast-paced corporate environment. Candidates should hold a Bachelor's or Associate's degree in Accounting and bring strong familiarity with Microsoft Excel. Professionals comfortable managing CRM and ERP systems, handling billing reconciliations, and working specific shift timings including evening hours will find this position a great fit.
Frequently asked questions
What is the primary role of an Order Processing Analyst at Bottomline?
The Order Processing Analyst focuses on reviewing and setting up customer contracts, executing accounting controls for invoicing, and reconciling order and billing results.
What qualifications are needed to apply for the Order Processing Analyst position at Bottomline?
Applicants need a Bachelor’s or Associate’s degree in Accounting along with 5+ years of relevant experience in Order Management and Billing, plus Microsoft Excel skills.
Does Bottomline require specific shift timings for this job?
Yes, the shift timing is 12:00 PM to 9:00 PM for 3 weeks with 2 days in the office, and 5:00 PM to 2:30 PM or 3:30 PM during the first week of each month which is Work From Home.
What preferred skills does Bottomline look for in candidates?
Preferred skills include the ability to make process improvement recommendations, along with experience using Microsoft D365 ERP and Salesforce CRM.
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