Product Support - Intern

About this job

FourKites is looking for a Product Support - Intern to join their team in Chennai. As the #1 supply chain visibility platform globally, FourKites helps major brands manage efficient, sustainable, and agile supply chains. In this role, you act as the primary contact for customers, handling inquiries, troubleshooting problems, tracking shipments, and guiding users of the SaaS platform. A normal day involves serving as the main point of contact to research and test product bugs, communicating issue progress to clients, collaborating with QA and development teams, and occasionally supporting AI-related tasks. You also participate in weekend rotations to manage round-the-clock customer emergencies. This hands-on internship offers deep exposure to software operations in a collaborative, inclusive environment with a growing team.

Responsibilities

• Act as the primary contact for clients and partners to research, troubleshoot, and test product bugs
• Monitor issue progress and share timely updates with clients until resolution
• Coordinate with Development, QA, and Consulting Services to resolve issues
• Support occasional AI-related initiatives within the support workflow
• Participate in weekend rotations to handle 24/7 customer emergencies

Requirements

• Strong verbal and written communication skills
• Excellent problem-solving and analytical abilities
• High attention to detail
• Capacity to multitask and work independently or within a global team
• Ability to manage pressure and handle difficult customer situations diplomatically
• No arrears or backlogs

Good to have

• Interest in AI and SaaS platforms
• Experience working in global team environments

Who should apply

This role is ideal for candidates seeking a hands-on, experiential learning opportunity on a growing SaaS team in Chennai. While the posting describes an internship and details eligibility criteria such as having no backlogs, it does not explicitly state whether freshers can apply. Candidates who possess strong communication skills, analytical talents, and the ability to handle high-pressure customer service situations will find this position a great fit.

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