Technical Support Engineer - India

About this job

As a Technical Support Engineer at Together AI in Pune or Bangalore, you will serve as the primary contact for customers building training, fine-tuning, and inference solutions. Together AI is a research-driven artificial intelligence organization on a mission to lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. Operating within the Customer Experience team, your role combines customer advocacy with deep technical troubleshooting. A normal day in this position involves triaging inbound support tickets from self-serve and enterprise users, answering platform and API queries, reproducing errors, provisioning single sign-on connections, and collaborating closely with internal engineering, research, product, and sales groups to drive swift and effective solutions while ensuring high customer satisfaction.

Responsibilities

• Triage and respond to inbound support tickets from self-serve and enterprise customers using CRM tools, identifying error patterns and surfacing them to engineering.
• Draft clear status updates and maintenance notifications for customers during planned outages or incidents.
• Collaborate with Engineering, Research, and Product teams to resolve customer concerns and ensure satisfaction.
• Answer platform API, model workflow, and deployment configuration questions, and reproduce reported errors.
• Provision and configure SSO connections for enterprise customers and diagnose login failures.
• Triage billing questions, process prepaid credit refunds, and coordinate with the finance team.
• Resolve API key creation failures, handle organization linkage issues, and manage user access changes.

Requirements

• 2+ years of experience in a customer-facing technical role
• Comfortable reading and writing curl/HTTP requests, interpreting JSON error responses, and understanding API keys and rate limits
• Familiarity with SaaS billing mechanisms, invoices, and prepaid credits
• Working knowledge of SAML and OIDC concepts for guiding IT administrators
• Familiarity with infrastructure services, Kubernetes, SLURM, and container infrastructure
• Excellent communication and interpersonal skills for explaining technical concepts
• Prior experience managing queues in a customer support platform like Zendesk or Intercom
• Familiarity with language model APIs, tokens, and context windows

Who should apply

This role suits professionals with at least two years of experience in a customer-facing technical support function who are deeply passionate about artificial intelligence. Ideal candidates should possess a solid grasp of API-level troubleshooting, SaaS billing structures, and authentication protocols like SAML and OIDC. If you thrive in a fast-paced environment, excel at cross-functional collaboration, and can effectively communicate complex technical concepts to diverse stakeholders while demonstrating a strong sense of ownership, you are a great fit for this position at Together AI.

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