Customer Success Manager, Enterprise, APAC

About this job

Harvey is transforming legal and professional services by combining frontier agentic AI with an enterprise-grade platform. As an Enterprise Customer Success Manager for the APAC region, focusing on India, you will serve as a strategic partner to high-value enterprise clients. The Customer Success team helps organizations deploy Harvey's AI platform, driving deep product adoption and delivering measurable business outcomes. In a normal day, you will manage end-to-end post-sales experiences, lead onboarding and implementation, execute success plans using data, conduct training workshops for legal workflows, and collaborate with internal teams like Sales, Product, and Legal Engineering to translate client needs into product value.

Responsibilities

• Own strategic account management for enterprise clients in India to drive adoption, retention, and expansion.
• Lead onboarding and implementation for new enterprise deployments, managing complex multi-stakeholder initiatives.
• Build and execute success plans using product usage data and health scores to reduce churn and find growth.
• Act as a trusted advisor on AI capabilities by conducting training, executive reviews, and strategic workshops.
• Partner cross-functionally with Sales, Product, and Legal Engineering to champion customer feedback and roadmap priorities.
• Create scalable playbooks and processes for the regional customer success operations in APAC.

Requirements

• 5+ years of experience in customer success, account management, or strategic consulting in enterprise SaaS or tech.
• Proven ability to manage complex enterprise accounts with C-suite and senior legal leadership stakeholders.
• Strong analytical skills using customer health data, product metrics, and business KPIs.
• Excellent communication and executive presence to influence technical and non-technical audiences.
• Based in India with the ability to travel across the country.
• Authorized to work in India without visa sponsorship.

Good to have

• Experience working with legal industry clients
• Background in professional services
• Familiarity with AI or LLM products

Who should apply

This role suits professionals with extensive enterprise account management experience who are passionate about artificial intelligence and legal innovation. Ideal candidates possess strong analytical abilities, executive presence, and a track record of driving software adoption among senior stakeholders. If you are based in India, comfortable with travel, and eager to help scale regional operations at a fast-growing AI company, this opportunity is a great fit.

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