Lead Systems Support Engineer
About this job
As a Lead Systems Support Engineer at Referrals Only, you will play a vital part in maintaining the operational stability, efficiency, and availability of complex application systems. In this role, you will lead a team to achieve operational success while driving improvements in incident management and DevOps practices. Your daily routine will involve debugging business-impacting issues, interacting directly with clients to solve problems, analyzing application monitoring metrics, and implementing strategic solutions. You will collaborate closely with team members to execute system upgrades, coordinate maintenance activities, and ensure high-quality software delivery using continuous delivery practices. By combining technical expertise with leadership, you will help mentor junior peers and deliver innovative technology solutions to clients.
Responsibilities
- Debug complex application systems to resolve business-impacting issues.
- Manage incidents using appropriate tools, monitoring metrics, and logging techniques to find root causes.
- Lead the planning and execution of system upgrades, migrations, and maintenance activities.
- Deploy and run software efficiently using continuous delivery practices and DevOps tools.
- Mentor less-experienced peers through technical knowledge and leadership skills.
- Conduct system performance analysis to identify bottlenecks and implement optimization strategies.
- Engage directly with clients to understand problems and guide them on processes and scope.
Requirements
- Experience working in programming languages such as Node.js and TypeScript.
- Understanding of cloud platforms like Azure and cloud best practices.
- Experience with application monitoring tools such as DataDog, Prometheus, or Grafana.
- Experience working with relational or non-relational databases.
- Familiarity with CI/CD tools like Jenkins, GitHub Actions, Buildkite, or Azure Pipelines.
- Strong debugging, triaging, and code troubleshooting skills.
- Good communication and articulation skills with the ability to influence clients.
Good to have
- High-level understanding of monolithic, N-tier, layered, microservices, and serverless architectures.
- Experience with Agile methods such as Scrum or Kanban.
- Presence in the external tech community through speaking, open source, or blogs.
- Willingness to participate in a rotation- and need-based 24x7 available team.
Who should apply
This role suits experienced technical professionals who have a strong background in application support, incident management, and DevOps practices. Candidates who enjoy mentoring peers, communicating directly with clients, and advocating for technical excellence will thrive in this environment. The posting does not mention if freshers can apply, so applicants should possess prior relevant experience in software development or systems support.
Frequently asked questions
What is the primary role of a Lead Systems Support Engineer at Referrals Only?
The Lead Systems Support Engineer guarantees operational efficiency, stability, and availability of complex application systems while leading a team and engaging with clients.
What technical skills are needed for the Lead Systems Support Engineer position?
Required skills include experience in Node.js and TypeScript, understanding of Azure, familiarity with monitoring and CI/CD tools, and strong debugging abilities.
Will I need to work with clients in the Lead Systems Support Engineer role at Referrals Only?
Yes, you will engage directly with clients to bring a client-facing perspective to problem-solving and discuss processes, support levels, and scope of work.
Does Referrals Only provide career growth opportunities for this position?
Yes, career development is supported through interactive tools, development programs, and supportive teammates within the culture.
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