Order Management Analyst, OTC
About this job
As an Order Management Analyst, OTC at LaunchDarkly, you will help ensure smooth and accurate order processing within the company. LaunchDarkly builds a modern software delivery platform that helps developers innovate faster, control feature releases, and improve engineering velocity and stability without fear of outages. In this role, you will act as a vital quality checkpoint between closed deals and financial system entries. A normal day involves reviewing opportunities in Salesforce for completeness, validating contract terms and pricing, ensuring correct account provisioning, troubleshooting data discrepancies, and collaborating closely with internal teams like Sales, Deal Desk, Finance, and IT to keep the order-to-cash process moving efficiently and accurately.
Responsibilities
- Review opportunities in Salesforce to ensure accuracy in pricing, product alignment, and contract terms.
- Monitor and process indirect sales orders via AWS Marketplace while resolving support issues.
- Verify customer provisioning details against executed agreements and required documentation.
- Maintain Salesforce CPQ configurations and support testing for system integrations.
- Apply ASC 606 principles to review contract terms and support month-end and quarter-end close.
- Act as a liaison between Sales, Customer Success, Finance, and IT to ensure smooth order flows.
- Track order accuracy and report cycle times while recommending process improvements.
Requirements
- Bachelor's degree in Business, Finance, Accounting, or equivalent practical experience.
- 4+ years of experience in Order to Cash, Deal Desk, Sales Operations, or a related finance/systems role.
- Hands-on experience with Salesforce and Salesforce CPQ.
- Working understanding of ASC 606 revenue recognition principles for SaaS contracts.
- Strong attention to detail with comfort handling high volumes of orders.
- Excellent cross-functional communication skills with partners like Sales, Finance, and IT.
- Analytical mindset with strong Excel skills and the ability to work independently.
Good to have
- Experience supporting Salesforce-to-NetSuite integrations or CRM-to-ERP data flows.
- Familiarity with contract lifecycle management tools like Ironclad or DocuSign CLM.
- Prior experience contributing to systems testing, UAT, or process documentation.
Who should apply
This role suits professionals with a strong background in order-to-cash processes, deal desk operations, or revenue operations, ideally within a B2B SaaS environment. Ideal candidates possess hands-on experience with Salesforce CPQ, strong analytical and Excel skills, and a solid understanding of SaaS revenue recognition principles. If you thrive in a fast-paced setting, excel at cross-functional collaboration, and have great attention to detail, this position at LaunchDarkly is a great fit. Freshers are not suited for this role as 4+ years of relevant experience is required.
Frequently asked questions
What is the primary responsibility of the Order Management Analyst at LaunchDarkly?
The primary responsibility is to ensure system inputs are accurate, orders are processed timely, and accounts are properly provisioned while acting as a quality checkpoint between deal closure and financial systems.
What systems will I be working with in this LaunchDarkly role?
You will regularly work with Salesforce, Salesforce CPQ, NetSuite, and AWS Marketplace.
Is prior SaaS experience required for the Order Management Analyst position?
Yes, the role prefers candidates who have experience in a B2B SaaS environment along with a working understanding of ASC 606 revenue recognition principles.
Who does the Order Management Analyst collaborate with at LaunchDarkly?
You will collaborate closely with Sales, Customer Success, Deal Management, Finance/Accounting, and internal IT/Systems teams.
Rojgar Point lists this job for information. Always apply on the official company page and never pay anyone for a job.