Technical Account Manager
About this job
The Technical Account Manager role at Lighthouse involves acting as a commercially oriented technical advisor within the commercial team in India. On a normal day, you manage a portfolio of complex and high-value accounts, partner closely with Account Executives to drive adoption, retention, and growth, and serve as a trusted technical advisor. Lighthouse builds a powerful AI platform for hospitality that transforms hotel data into real-time intelligence for commercial strategy. You will combine strong product and integration expertise with commercial judgment, proactively manage accounts, identify risks and opportunities, and translate technical capabilities into measurable business value for hoteliers.
Responsibilities
- Own the technical relationship across a portfolio of complex managed accounts.
- Partner closely with AEs on account strategy, retention, expansion, and renewal planning.
- Serve as a senior SME across Lighthouse products, integrations, data, and AI capabilities.
- Build account-specific adoption plans that connect Lighthouse capabilities to customer business outcomes.
- Actively drive adoption of Ernest/Revenue Agent and other AI capabilities across the portfolio.
- Act as a senior bridge between Commercial, Customer Care, Engineering, Product, and customers.
Requirements
- Experience managing complex and high-value accounts as a technical advisor or similar capacity.
- Strong knowledge of BI data structures, market codes, OTB vs. Actuals, and common data-quality issues.
- Familiarity with Connect AI, PMS/OTA connectivity, Rate Insight & Parity, and related products.
- Understanding of APIs, data flows, PMS/channel integrations, and integration failure points.
- Ability to use AI tools like Claude, Gemini, and Lighthouse AI tools for account analysis.
- Experience leading QBRs, adoption reviews, and executive customer engagements.
Good to have
- Experience in the hospitality sector or working with hotel data networks.
- Background in revenue management or commercial strategy for hotels.
Who should apply
This role suits professionals with strong technical advisory and account management experience who can bridge the gap between technical features and commercial value. It is ideal for candidates who understand hotel data, software integrations, and AI tools, and who thrive in a fast-paced, collaborative commercial environment. The posting does not mention whether freshers can apply.
Frequently asked questions
What is the primary function of the Technical Account Manager at Lighthouse?
The Technical Account Manager acts as a commercially oriented technical advisor managing complex accounts, driving adoption, retention, and growth alongside Account Executives.
Where is the Technical Account Manager position located for Lighthouse?
The position is based in India, with remote working options available.
What products and technologies will I handle in this Lighthouse role?
You will work with Lighthouse products like Connect AI, Rate Insight & Parity, Market Insight, Ernest/Revenue Agent, alongside APIs, PMS/OTA connectivity, and AI tools.
What team does the Technical Account Manager join at Lighthouse?
You will join the Revenue team within Lighthouse.
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