Technical Account Manager

About this job

Hevo Data operates a no-code automated pipeline platform that helps thousands of global companies consolidate information from numerous sources for a unified business view. As the Technical Account Manager, you act as the senior technical specialist during post-sale engagements with mid-market and enterprise clients. Rather than handling basic support tickets, a normal day involves partnering with Account Managers to join high-level customer conversations, conducting quarterly architecture reviews, guiding complex integrations, and serving as a trusted advisor to CTOs, data architects, and engineering leads. You help clients make crucial architectural decisions while translating their needs into actionable advice and identifying strategic expansion opportunities for the business.

Responsibilities

• Serve as the senior technical expert for complex post-sale customer discussions and architecture reviews.
• Engage as a thought partner with CTOs, data architects, and senior engineers to co-design pipelines.
• Lead technical discovery and solution design for enterprise customers evaluating new use cases or migrations.
• Translate complex technical requirements into actionable guidance for customers and internal engineering teams.
• Maintain deep knowledge of the modern data stack including cloud data warehouses and orchestration tools.
• Identify expansion opportunities through technical engagement and share context with Account Managers.
• Contribute to internal knowledge by documenting patterns and building reference architectures.

Requirements

• 6+ years of experience in a technical, customer-facing role like Solutions Engineering or Data Engineering.
• Deep and broad knowledge of data engineering, ETL/ELT pipelines, and cloud data warehouses.
• Hands-on experience with data integration tools, change data capture, event streaming, or transformation.
• Demonstrable ability to engage at the architectural level and speak to a customer's data infrastructure.
• Strong communication skills to explain complex technical ideas clearly to engineers and executives.
• Comfort working in an ambiguous, fast-moving environment with high autonomy.

Good to have

• Experience in a pre-sales or post-sales SE role at a data infrastructure or SaaS company.
• Exposure to enterprise data governance, compliance, or security requirements like SOC 2, GDPR, or HIPAA.
• Prior experience in a startup or high-growth B2B SaaS environment.

Who should apply

This role best suits experienced technical professionals who thrive on high-level architecture discussions and building trusted relationships with enterprise buyers. Candidates should have a strong background in data engineering or customer-facing technical roles, along with the confidence to advise CTOs and senior executives. Since a minimum of 6 years of experience is required, this position is not suitable for freshers. If you excel at solving complex data integration challenges and want to shape the post-sale technical motion at a growing company, you should apply.

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