AI Ops Application Operations Lead

About this job

The AI Ops Application Operations Lead at Zeta Global in Hyderabad manages the production lifecycle for agentic coding applications, plugins, and skills. The position helps teams transition valuable prototypes into reliable, secure, and measurable production tools. A normal day involves coordinating with application owners, IT, Security, and other technical groups to oversee release management, assess launch readiness, and review performance dashboards. The role ensures applications meet business goals, remain compatible with evolving enterprise systems, and deliver clear value. Professionals in this position handle user feedback, maintain feature backlogs, and apply AI Ops standards to keep applications governed and dependable after launch.

Responsibilities

• Assess whether application prototypes are ready for production deployment.
• Manage the ongoing operational health and release cycles of production applications.
• Coordinate with IT, Security, Legal, and other teams for production approvals.
• Maintain a prioritized backlog of fixes and enhancements based on user needs.
• Collect user feedback and translate insights into clear product requirements.
• Build and maintain dashboards to track application adoption, reliability, and business outcomes.

Requirements

• Experience in application operations, technical program management, or product management.
• Ability to coordinate work across business, engineering, IT, security, and data teams.
• Experience taking digital products or AI applications from prototype to production launch.
• Skill in translating business needs into technical and operational requirements.
• Strong backlog management, prioritization, and release management abilities.
• Experience defining metrics and building performance dashboards.
• Strong written and verbal communication skills.

Good to have

• Experience with AI-assisted software development or agentic coding platforms.
• Familiarity with modern AI models, APIs, agents, and workflow automation.
• Experience working with enterprise security, privacy, and software governance.
• Familiarity with analytics tools, application monitoring, and user telemetry.
• Working knowledge of software development practices including testing and version control.

Who should apply

This role suits professionals with a background in technical program management, product operations, or application management who enjoy bridging business needs and technical execution. Candidates should excel at stakeholder coordination, translating prototypes into scalable tools, and handling release management. The posting does not mention whether freshers can apply, so experienced professionals with relevant operational and product backgrounds are ideal.

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