Finance Support Engineer

About this job

Adyen is a prominent financial technology platform offering payments, data, and financial products in a single solution for global brands like Meta, Uber, H&M, and Microsoft. At Adyen, the team environment is engineered for ambition, supporting employees to own their careers while tackling unique technical challenges together. As a Finance Support Engineer (also referred to as Finance Support Specialist), you will act as an expert on Adyen's platform and financial products. On a normal day, you will serve as the primary contact for global merchants and commercial teams, handling finance-related inquiries such as reconciliation, payouts, payment settlements, and loan statuses via email and phone. You will guide merchant finance teams to maximize platform value, analyze pain points, and collaborate closely with internal finance, product, account management, and development teams to improve operations and build new product features.

Responsibilities

• Act as the first point of contact for merchants and commercial teams regarding financial issues.
• Communicate reactively and proactively in English with merchants via email and phone.
• Educate and advise merchant financial teams on gaining value from the platform and products.
• Receive and analyze merchant pain points to improve operations.
• Collaborate with internal Finance Product and Development teams to build new products.
• Work with internal groups including Finance, Product, Account Management, and Development.

Requirements

• At least 3 years of experience in direct B2B customer support with banking, payments, or financial products exposure.
• Strong finance and analytical skills to quickly learn internal accounting systems.
• Strong communication skills for direct contact with merchants.
• Ability to make quick, informed decisions under pressure and prioritize appropriately.
• Track record of successfully dealing with ambiguity in uncertainty-rich environments.
• Advanced level of proficiency with MS Excel.
• Excellent written and verbal communication skills in English.
• Finance or Economics educational background or relevant work experience.

Who should apply

This role suits professionals with a strong background in finance or economics and at least three years of direct B2B customer support experience involving payments, banking, or financial products. Ideal candidates possess advanced MS Excel skills, analytical capabilities, and the ability to thrive under pressure in ambiguous situations. Freshers cannot apply since a minimum of 3 years of specific experience is required.

Frequently asked questions