Manager, Client Services

About this job

WPP Media is hiring a Manager, Client Services in Mumbai, India, to lead integrated media planning and manage high-level client engagements. WPP Media is WPP's AI-driven media operating unit that combines media, data, and partnerships to help top brands achieve transformational growth using platforms like WPP Open and Open Intelligence. In this role, your normal day will involve understanding category dynamics, managing day-to-day client requests, building relationships with key decision makers, and driving strategic media initiatives. You will oversee holistic channel planning, mentor teams, collaborate across different strategic units, and bring innovative media and technology solutions to the table. By keeping track of client business challenges and campaign KPIs, you will help shape both short-term and long-term strategies. The role requires staying updated on emerging media trends, proactively responding to briefs, and ensuring seamless coordination between internal and external stakeholders to deliver measurable campaign outcomes.

Responsibilities

• Lead the development of integrated media planning and oversee high-level client engagements.
• Understand client working styles, fulfill day-to-day requirements, and build relationships with key decision makers.
• Formulate campaign strategies by demonstrating a strong understanding of client businesses and challenges.
• Proactively drive business initiatives and respond to client requirements and briefs.
• Lead both short-term and long-term media planning for clients while ensuring holistic channel thinking.
• Challenge briefs and evolve strategies to hit client KPIs and bring innovative solutions using new media and technology.
• Maintain strong relationships with internal and external stakeholders, partners, and co-workers.

Requirements

• At least 3 years of experience in integrated media planning, strategy, execution, or account planning.
• Comfortable creating and presenting annual and quarterly media strategies and plans.
• Experience across various responsibilities within the media ecosystem, including digital marketing.
• Strong communication skills and good logical reasoning.
• Data analytics capabilities and strong attention to detail.
• Core personal attributes including integrity, empathy, and a go-getter attitude with an aptitude for innovation.

Good to have

• Knowledge of offline marketing.

Who should apply

This role suits marketing and media professionals with at least 3 years of experience in integrated media planning, strategy, execution, or account management. Candidates who are comfortable presenting quarterly and annual media plans, possess strong data analytics capabilities, and understand the digital marketing landscape will find a great fit here. If you have a go-getter attitude, love innovation, and excel at building client relationships, this opportunity at WPP Media in Mumbai is ideal for you.

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