Renewals Analyst

About this job

Vectra is a global leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises, empowering security teams with its patented Attack Signal Intelligence platform to stop advanced cyber threats. As a Renewals Analyst at Vectra in Bengaluru, you will play a crucial role in driving customer retention and revenue growth by managing contract renewals. A typical day involves handling the end-to-end renewal lifecycle, engaging directly with clients to discuss contract terms and product value, updating and tracking data in CRM systems like Salesforce, and collaborating closely with internal departments such as Sales, Customer Success, Finance, and Legal to ensure smooth contract execution and resolve any issues promptly.

Responsibilities

• Manage the complete end-to-end contract renewal process for assigned accounts accurately and on time.
• Engage directly with clients to confirm renewals, communicate product value, and resolve questions.
• Support revenue retention and spot expansion opportunities alongside Account Managers.
• Prepare, review, and finalize renewal agreements in line with company policies.
• Update renewal records in CRM tools like Salesforce and track core KPIs.
• Partner with Sales, Legal, Finance, and Customer Success to streamline workflows and handle escalations.
• Provide ideas and feedback to enhance renewal strategies and operational efficiency.

Requirements

• Bachelor's degree in business, Sales, or a related field, or equivalent experience.
• 3 to 6 years of professional background in renewals, account management, customer success, or inside sales.
• Strong organizational abilities with high attention to detail for managing multiple tasks.
• Excellent communication and negotiation skills combined with a customer-first mindset.
• Familiarity with CRM platforms like Salesforce and ability to analyze data.
• Proactive attitude and willingness to learn in a fast-paced setting.
• Fluency in English.

Good to have

• Background in SaaS or subscription business models.
• Understanding of contract terms and basic commercial or legal aspects of renewals.
• Adaptable and collaborative team player mindset.

Who should apply

This role is ideal for professionals with 3 to 6 years of experience in renewals, customer success, account management, or inside sales, particularly within the software or SaaS industry. Candidates who possess strong communication skills, enjoy client engagement, and are comfortable working with CRM systems and data will thrive in this position. Please note that this is not a fresher role.

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