Technical Account Manager
About this job
Vectra is a recognized leader in AI-driven threat detection and response, delivering integrated security signals across hybrid and multi-cloud environments through its patented Attack Signal Intelligence platform. As a Technical Account Manager at Vectra in Bangalore, you will act as a vital link between the company and its enterprise clients. Your primary focus will be managing customer relationships, engaging with key security leaders and executives, and ensuring clients maximize the value of their investments. On a normal day, you might lead customer onboarding, conduct executive business reviews, monitor client health scores, drive platform adoption, and coordinate cross-functional incident responses. By combining your deep cybersecurity expertise with customer success strategies, you will help large organizations defend against advanced cyber-attacks while fostering long-term satisfaction, retention, and strategic growth for Vectra.
Responsibilities
- Manage end-to-end customer journeys including onboarding, value realization, adoption, and expansion.
- Build strong relationships with key business executives, CISO, and technical staff.
- Monitor customer health scores, conduct business reviews, and track key adoption metrics.
- Identify expansion opportunities and collaborate with sales teams to drive growth.
- Direct crisis and incident responses cross-functionally to ensure timely resolution.
- Drive deep integration of the Vectra Cognito platform into customer technical ecosystems.
- Travel for on-site customer visits as required between 25 to 50 percent.
Requirements
- Minimum 5 years of experience in enterprise subscription-based vendors in a customer-facing role.
- Must be based in Bangalore and willing to work in a hybrid setup with travel capability.
- Extensive experience as a hands-on CSM or TAM supporting large enterprise customers.
- Strong experience with security product lines like firewalls, SIEM, and forensics platforms.
- Strong knowledge of TCP/IP, DNS, VPN, and SSL technology along with current security risks.
- Relevant Bachelor's degree with preference for computer science or related fields.
- Demonstrated ability to use AI-enabled tools to improve productivity and customer outcomes.
Who should apply
This role suits experienced cybersecurity and customer success professionals who have a solid technical foundation in network security and enterprise software. Ideal candidates will possess a proven track record of managing Fortune 500 or large enterprise clients, building successful C-level relationships, and balancing customer advocacy with revenue growth. Since this position requires a minimum of 5 years of relevant experience, it is not suitable for freshers. Applicants must be based in Bangalore, comfortable with hybrid work arrangements, and ready to travel for client site visits.
Frequently asked questions
What is the primary role of a Technical Account Manager at Vectra?
The Technical Account Manager is responsible for developing and managing Vectra customers, owning relationships with key business executives and security stakeholders, and ensuring clients maximize value from their cybersecurity investments.
Where is the Technical Account Manager position located?
The position must be based in Bangalore, Karnataka, India, with a hybrid work requirement and occasional travel to customer sites.
What level of experience is required to apply for the Technical Account Manager role at Vectra?
Applicants need a minimum of 5 years of experience working with enterprise subscription-based vendors in customer-facing roles such as TAM, professional services, sales engineering, or strategic customer service.
What technical knowledge is expected from a Technical Account Manager at Vectra?
Candidates must have strong knowledge of TCP/IP, DNS, VPN, SSL technology, current security risks, and experience with security product lines like firewalls, sandboxing, SIEM, and forensics-type platforms.
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