Business Travel Consultant II (Mumbai - Remote)
About this job
Navan is on a mission to facilitate important in-person connections by enabling smooth business travel, and the Travel team plays a core part in this vision. As a Business Travel Consultant II based remotely in Mumbai, you will join the expanding Travel Experience team to directly address and resolve user travel needs. Your primary goal is to ensure high customer satisfaction by solving issues promptly, communicating clearly, and collaborating internally to remove travel obstacles. A typical day involves providing top-tier customer support across chat, calls, and emails, handling flight, hotel, car, and rail booking inquiries, helping users navigate the Navan platform, and meeting service level expectations. Additionally, you will share valuable frontline feedback with product, design, and engineering teams to help refine internal and customer-facing platforms, directly shaping daily operations and future product development.
Responsibilities
- Assist travelers with superior support via chat, calls, and email.
- Analyze customer needs, urgency, and personas quickly and accurately.
- Provide precise information for hotel, flight, car, and rail bookings.
- Guide users on utilizing the self-service Navan platform and app.
- Adhere to SLA expectations while following travel, expense, and compliance policies.
- Share operational progress and feedback regularly with key stakeholders.
- Meet individual performance metrics and attend team update meetings.
Requirements
- 3+ years of experience in TMC or Business Travel Consultant roles covering air, rail, and hotel products.
- 2+ years of intermediate level GDS experience using Sabre, Amadeus, or Galileo.
- IATA accreditation such as WWAFT, WAII, or BA2.
- Customer service experience within contact centers or customer-facing environments.
- Tech-savvy with confidence in Gmail, Zendesk, Slack, Salesforce, and internal platforms.
- Flexibility to work non-traditional shifts including early mornings, late evenings, and weekends.
- Strong multitasking, empathy, communication, and independent problem-solving skills.
Good to have
- Basic understanding of world geography and a genuine interest in travel.
Who should apply
This role is ideal for experienced travel professionals who possess a strong background in business travel management and Global Distribution Systems. Candidates must be reliable, tech-savvy, and comfortable working flexible non-traditional shifts such as weekends and evenings. If you have a passion for customer satisfaction, possess intermediate GDS skills along with IATA accreditation, and thrive in a fast-paced remote setting based in Mumbai, this position suits your career profile. Note that freshers are not eligible as prior industry experience is explicitly required.
Frequently asked questions
What is the primary location for the Business Travel Consultant II role at Navan?
The Business Travel Consultant II position is a remote opportunity that requires candidates to be based in Mumbai.
What GDS experience is required for working at Navan in this job?
Navan requires 2+ years of intermediate level GDS experience specifically using Sabre, Amadeus, or Galileo.
What communication channels will I use to support travelers at Navan?
You will assist travelers using multiple contact channels including chat, calls, and email.
Are non-traditional shifts required for the Business Travel Consultant II position at Navan?
Yes, candidates must be flexible and open to working non-traditional shifts such as early mornings, late evenings, and weekends.
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