Finance Operations Specialist

About this job

Navan is hiring a Finance Operations Specialist for its Invoice Care Team located in Gurugram. In this role, you will manage incoming customer inquiries about invoices and answer questions from various internal departments. You will play a key part in keeping all travel invoicing matters clear and accurate across the company. You will work with a fresh and diverse team that aims to improve internal processes and boost operational efficiency. A normal day involves handling high volumes of inbound and outbound emails efficiently, providing complete information to customers, keeping detailed records of interactions and requests, collaborating with colleagues, and talking to suppliers on the phone when needed to verify payment details. You must be able to manage shifting priorities and adapt quickly to changes in people, processes, and products within a fast-paced environment.

Responsibilities

• Manage inbound and outbound emails efficiently.
• Provide accurate and complete information to customers using proper tools.
• Ensure high customer satisfaction through professional support.
• Collaborate closely with colleagues across teams.
• Share feedback with other Navan departments to boost customer service efficiency.
• Make phone calls to suppliers to verify payment and transaction accuracy.
• Keep records of customer interactions, transactions, comments, and requests.

Requirements

• Minimum of 3 years of experience in customer support.
• Demonstrated analytical proficiency with meticulous attention to detail.
• Strong analytical skills with experience in Excel or similar data tools.
• A background in accounting.
• Comfortable working with evolving technology and AI-powered operational tools.
• Ability to organize and manage tasks independently.
• Excellent verbal and written communication skills in English.
• Capability to maintain high performance in a fast-paced environment.

Good to have

• Knowledge of GST, VAT, and Taxation.
• Experience in the travel industry.
• Familiarity with GDS systems.
• Knowledge of additional languages.

Who should apply

This role suits experienced and detail-oriented customer support specialists who have a background in accounting and a minimum of 3 years of field experience. It is ideal for individuals who excel at managing priorities, adapting to rapid changes, and working with data and analytical tools. Candidates should be comfortable handling high volumes of communication, collaborating with diverse teams, and thriving in a dynamic, high-growth workplace. Freshers should not apply as a minimum of 3 years of experience is required.

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