Client Onboarding Director

About this job

At Paytm, a pioneer in digital payments and financial services in India serving millions of consumers and merchants, the team is building an advanced full-stack AI platform focused on Inference and Agents for large enterprises. As a Client Onboarding Director based in Noida, you will lead the implementation delivery and onboarding governance for these AI products. In this managerial role, you will oversee Client Onboarding Managers to ensure enterprise deployments transition smoothly from sales closure to go live and adoption. Your normal day involves acting as the senior delivery owner across client teams, product, engineering, and business units. You will manage project plans, coordinate system integrations, mitigate delivery risks, run steering committee reviews, and drive execution. This role sits at the intersection of various teams to convert signed enterprise deals into successful deployments, helping businesses deploy AI-driven automation across sales, service, operations, and analytics.

Responsibilities

• Manage end-to-end delivery governance for enterprise AI agent deployments from sales handoff to go live and stabilization.
• Oversee client onboarding activities including product configuration, data source and CRM integration, and user training.
• Act as the senior delivery owner to manage senior client stakeholders, steering committee reviews, and escalations.
• Identify delivery risks early, build mitigation plans, and resolve technical or operational blockers.
• Establish standard onboarding playbooks, project templates, implementation SOPs, and delivery metrics.
• Lead, mentor, and set goals for Client Onboarding Managers across enterprise delivery workstreams.

Requirements

• 8 to 10 years of experience in implementation delivery, customer onboarding, program management, customer success, solutions delivery, or enterprise technology roles.
• Experience leading implementation or onboarding teams for SaaS, fintech, CRM, marketing technology, AI, automation, cloud, data platforms, or enterprise software products.
• Strong understanding of APIs, system integrations, data flows, enterprise architecture, CRM systems, and the deployment lifecycle.
• Proven ability to manage enterprise client stakeholders and drive multi-stakeholder implementation programs.
• Strong program management skills to handle multiple deployments, timelines, dependencies, and escalations.
• Experience building delivery playbooks, SOPs, dashboards, review cadences, and implementation governance systems.
• Strong communication and problem-solving skills with high ownership in fast-moving and ambiguous environments.

Good to have

• Interest in AI agents, LLMs, automation, analytics, and enterprise digital transformation.

Who should apply

This role is ideal for seasoned professionals with 8 to 10 years of experience in enterprise technology implementation, customer onboarding, program management, or customer success. Candidates who have previously led onboarding teams for SaaS, fintech, CRM, AI, or cloud products and possess a strong technical understanding of APIs and system integrations will thrive here. You must be comfortable managing senior client stakeholders and leading cross-functional teams in a fast-paced environment. Since a specific experience range is required, freshers should not apply.

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