Cloud Operations Engineer

About this job

MongoDB is looking for a Cloud Operations Engineer in Bengaluru to join their team in a hybrid work setup. MongoDB builds a unified data platform and the globally distributed cloud-native platform, MongoDB Atlas, helping organizations modernize workloads and embrace innovation. In this role, you will work alongside a global team to maintain uptime guarantees for the Atlas customer base. A normal day in this position involves monitoring and detecting customer-facing incidents, diagnosing live platform versus usage issues, automating routine troubleshooting, and coordinating with product management and cloud engineering teams to improve management applications. You will also participate in on-call rotations, help scale the team through new processes and tools, design systems to reduce Mean Time to Resolve for incidents, and report major outages to leadership.

Responsibilities

• Coordinate with a global Cloud Operations team to ensure MongoDB Atlas uptime guarantees.
• Implement new processes and tools to help scale the worldwide team.
• Design and deploy systems to reduce Mean Time to Resolve for customer incidents.
• Monitor, detect, and proactively resolve customer-facing incidents on the Atlas platform.
• Automate routine monitoring and troubleshooting tasks.
• Diagnose live incidents and determine next steps for resolution.
• Collaborate with product and engineering teams to improve Atlas infrastructure applications.
• Participate in a weekly on-call rotation and inform leadership of major outages.

Requirements

• At least 8 years of experience as an on-call DevOps, SRE, or Cloud Operations engineer.
• Expertise in Linux system administration, configuration, and troubleshooting.
• Experience in system performance monitoring, data collection, analysis, and reporting.
• Expertise with networking technologies such as DNS and TCP/IP.
• Knowledge of database operations and concepts.
• Familiarity with Amazon Web Services and other cloud platforms like GCP and Azure.
• Intermediate proficiency in scripting or coding, with knowledge of Java, Go, Python, or Javascript.
• Willingness to work in the 1st Shift and from Wednesday to Sunday or vice versa.

Good to have

• MongoDB experience
• Splunk experience
• Kubernetes experience

Who should apply

This role suits experienced professionals with a strong background in DevOps, SRE, or Cloud Operations who possess extensive Linux and networking expertise. Candidates must have at least 8 years of relevant experience, programming skills in languages like Python, Java, Go, or Javascript, and a keen interest in learning new things. Applicants must be based in Bengaluru and be willing to work hybrid schedules, specific shifts, and weekend rotations as outlined in the posting. Freshers should not apply as significant prior experience is required.

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