Designated Services Engineer

About this job

WEKA is seeking a Designated Services Engineer to join its team in Bengaluru, India. WEKA builds an advanced enterprise data stack and AI-native software solutions designed to transform legacy data silos, increase GPU utilization, and accelerate machine learning and compute-intensive workloads. In this role, you will be part of the Customer Success initiative, working with top-tier enterprise customers and cutting-edge technologies. A normal day involves serving as the primary technical liaison between clients and internal engineering, troubleshooting complex enterprise infrastructure issues, monitoring WEKA systems using remote tools, and managing support tickets. You will operate on US business hours during the third shift in IST, with hybrid work arrangements including on-site days in Bangalore.

Responsibilities

• Serve as the primary technical liaison between customers and Engineering to address feature gaps and reliability concerns.
• Troubleshoot and resolve technical issues, escalating to Engineering when necessary.
• Proactively monitor WEKA systems using remote monitoring tools to identify potential problems.
• Own, track, and document customer issues through the ticketing system.
• Contribute to knowledge-sharing by creating internal and customer-facing documentation like FAQs and KB articles.
• Support pre-sales engineers, partners, and resellers with specialized technical expertise.
• Manage multiple projects and support cases concurrently while communicating professionally.

Requirements

• 10+ years of experience in customer-facing technical roles solving complex enterprise infrastructure issues.
• Ability to diagnose hardware failures, network congestion, and performance bottlenecks.
• Enterprise infrastructure L3 or higher support experience in Linux-based storage, networking, or virtualization.
• Deep understanding of networking, cloud computing, and distributed storage systems.
• Expertise in Linux and Unix administration.
• Proficiency in Python, Bash, and automation scripting for system monitoring.
• Knowledge of POSIX, NFS, S3 protocols, and monitoring tools like Prometheus and Grafana.

Good to have

• Experience with JIRA, Confluence, Slack, and other collaboration tools.
• Familiarity with Kubernetes, Containers, LXC, and cloud platforms like AWS, Azure, OCI, and GCP.
• Prior experience managing large-scale HPC clusters.
• Strong technical writing skills and a creative approach to problem-solving.
• Experience collaborating between customer support and product development teams.

Who should apply

This role suits experienced technical professionals with a strong background in enterprise infrastructure support, distributed storage, and Linux administration who thrive in customer-facing environments. Candidates must be comfortable working US business hours on third shift in IST and handling hybrid on-site requirements in Bengaluru. If you do not meet every qualification but are excited about the position, WEKA encourages you to apply anyway.

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