Product Implementation Engineer

About this job

CloudSEK is a trusted cybersecurity product company on a mission to build fast and reliable AI technology to identify and resolve digital threats in real-time. As a Product Implementation Engineer at CloudSEK in Bengaluru, you will own the end-to-end onboarding experience for new customers, acting as a crucial bridge between the Sales and Engineering teams. In this role, your normal day will involve conducting discovery sessions, configuring the CloudSEK platform, driving technical integrations, delivering tailored training, and managing onboarding timelines. You will ensure that clients go live quickly and confidently, maximizing value from day one across CloudSEK's innovative product suite, which includes XVigil, BeVigil, SVigil, and AIVigil.

Responsibilities

• Own the full customer onboarding lifecycle from post-sales kickoff to go-live for products like XVigil, BeVigil, and SVigil.
• Conduct discovery sessions to understand customer digital asset landscapes, threat exposures, and security workflows.
• Configure and customize the CloudSEK platform including alert rules, keyword monitoring, and asset inventory.
• Guide customers through API integration with existing security stacks like SIEM, SOAR, and ticketing systems.
• Troubleshoot integration issues and collaborate with internal engineering teams to resolve product-side blockers.
• Design and deliver tailored product training sessions for SOC analysts, CISOs, and IT administrators.
• Create onboarding playbooks, video walkthroughs, and knowledge-base resources to enable self-serve success.

Requirements

• 2 to 5 years of experience in a technical implementation, solutions engineering, or customer onboarding role within SaaS or cybersecurity.
• Solid understanding of cybersecurity concepts such as threat intelligence, digital risk protection, and vulnerability management.
• Hands-on experience with REST APIs to read documentation, write sample calls, and debug integration issues.
• Strong project management skills to juggle multiple customer onboardings simultaneously.
• Excellent communication skills to translate technical concepts for both technical and non-technical stakeholders.

Good to have

• Familiarity with dark or deep web threat intelligence landscapes and DRP platforms like XVigil.
• Experience integrating security tools with SIEM platforms or SOAR platforms.
• Scripting ability in Python or JavaScript to build lightweight automation utilities.
• Prior experience creating technical documentation, runbooks, or onboarding curricula.

Who should apply

This role suits technically sharp, customer-obsessed professionals with 2 to 5 years of experience in technical implementation or solutions engineering, ideally within SaaS or cybersecurity. Candidates who possess a solid grasp of cybersecurity concepts, API integrations, and strong project management skills will thrive here. It is ideal for individuals who excel at cross-functional collaboration, enjoy client-facing technical training, and want to build scalable onboarding processes at a growing global security company.

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