Product Support Consultant - (2 to 5 yrs exp) - L1/L2 Client Support(Calls) - Night Shift
About this job
As a Product Support Consultant at Zenoti in Hyderabad, you will help customers use the cloud-based software effectively to run their beauty and wellness business. Zenoti builds an all-in-one mobile and web platform that handles appointment bookings, point of sale, customer relationship management, and inventory for salons, spas, and fitness studios worldwide. A normal day in this full-time role involves assisting clients through calls, chat, and emails during night shifts, handling customer-reported issues through a ticketing system, seeing problems through to complete resolution, and offering guidance to ensure smooth business operations. You will also share valuable customer feedback with the team to help influence future product updates.
Responsibilities
- Assist customers in solving issues related to using the Zenoti platform
- Take ownership of customer-reported problems and drive them to resolution
- Consult with clients to help their business operations run smoothly
- Adhere to all team processes while managing issues
- Handle client tickets via calls, chat, and emails
- Maintain high quality standards in all daily tasks
- Provide product feedback based on customer challenges
Requirements
- 2 to 5 years of experience in supporting web-based enterprise applications
- Experience in L1/L2 client support handling tickets through calls, chat, and emails
- Strong willingness to solve customer problems
- Background in technology
- Previous advanced support experience with data-driven and web-based applications
- Strong logical, analytical, and problem-solving abilities
- Excellent communication skills
- Ability to work night shifts from 9:30 PM to 6:30 AM in a fast-paced start-up environment
Who should apply
This role suits professionals with two to five years of technical support experience who excel at troubleshooting web applications and communicating clearly. Candidates must be comfortable working night shifts and operating within a fast-paced environment based in Hyderabad. The posting does not mention if freshers can apply, as specific prior enterprise support experience is required.
Frequently asked questions
What is the primary role of a Product Support Consultant at Zenoti?
A Product Support Consultant at Zenoti helps customers use the platform effectively, handles client-reported issues through tickets, calls, chat, and emails, and ensures smooth business operations for clients.
What shift timings apply to the Product Support Consultant position at Zenoti?
The Product Support Consultant position at Zenoti requires working night shifts from 9:30 PM to 6:30 AM.
What experience is required to apply for the Zenoti Product Support Consultant role?
Applicants need 2 to 5 years of experience in supporting web-based enterprise applications along with L1/L2 client support experience.
Where is the Zenoti Product Support Consultant job located?
The Zenoti Product Support Consultant role is located in Hyderabad, Telangana, India.
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