Program Manager - Assistant Manager - Lending Collection

About this job

Paytm is India's leading mobile payments and financial services distribution company, pioneering mobile QR payments and building technologies to bring half a billion Indians into the mainstream economy. This Program Manager - Assistant Manager role focuses on leading AI-led transformation initiatives across the lending collections ecosystem at Paytm. Sitting at the intersection of business, product, technology, data, and AI, this position requires you to own problem statements and bring structure to ambiguity. A normal day involves working with stakeholders to identify automation opportunities, translating business needs into detailed BRDs and user stories, collaborating with engineering and AI teams, using SQL for data analysis, and driving projects from ideation all the way to production and measurable business impact.

Responsibilities

• Work with business and collections stakeholders to discover operational pain points, automation opportunities, and AI use cases.
• Create and maintain detailed BRDs, functional requirements, user stories, process flows, and solution documentation.
• Identify and evaluate opportunities to leverage Generative AI, LLMs, and intelligent workflows within lending collections.
• Act as the bridge between business, product, and engineering teams to clearly communicate requirements and milestones.
• Own project trackers, drive governance forums, identify risks, and manage cross-functional dependencies to closure.
• Use SQL to independently fetch, analyze, and validate data required for product and business decisions.

Requirements

• 3-4 years of relevant experience in Project/Program Management, Product Management, Business Analysis, or Technology Program Management.
• Meaningful exposure to FinTech, lending, banking, collections, or financial services along with AI/automation.
• Strong capability to create BRDs, FRDs, workflows, process maps, user stories, and acceptance criteria.
• Hands-on proficiency with JIRA for backlog, sprint, issue, and project management.
• Working knowledge of Figma for reviewing and contributing to product flows, wireframes, and user journeys.
• Strong understanding of AI, GenAI, LLMs, Agentic AI, and automation use cases.
• Working proficiency in SQL for data extraction and analysis.
• Bachelor's degree in Engineering, Technology, Business, Finance, or a related discipline.

Good to have

• Experience working on AI agents, conversational AI, LLM-powered workflows, RAG, AI copilots, or intelligent automation.
• Experience integrating AI solutions with existing enterprise systems and APIs.
• Understanding of collections technology platforms, dialers, CRM, payment systems, or workflow engines.
• Exposure to Agile and Scrum methodologies.
• Familiarity with enterprise AI tools such as Claude, ChatGPT, Gemini, or Copilot.

Who should apply

This role suits professionals with 3-4 years of experience in project management, product management, business analysis, or technology program management within the FinTech, lending, or collections sectors. Candidates must have a strong understanding of AI and automation, combined with hands-on skills in JIRA, Figma, and SQL. If you possess high ownership, a strong execution bias, and the ability to operate effectively in ambiguity while taking complete ownership of outcomes, you will thrive in this position. Freshers are not eligible as 3-4 years of relevant experience is required.

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