Salesforce Administrator

About this job

Redwood Software is hiring a Salesforce Administrator in Hyderabad to manage and support its Salesforce CRM and wider sales technology stack. In this role, you will help implement new business processes within the Salesforce ecosystem while working alongside tools such as Clari, ZoomInfo, Outreach, Workday, SPIFF, and Chargebee. Your team focuses on maintaining scalable solutions and ensuring high user satisfaction. A normal day in this position involves handling user management tasks, addressing support tickets, configuring platform settings, running data integrity checks, and streamlining the Quote-to-Cash process. You will also collaborate with internal stakeholders to gather business requirements, build automation tools, and troubleshoot various technical issues to keep daily operations running smoothly.

Responsibilities

• Design, develop, and maintain scalable Salesforce solutions across Sales, Service, and Revenue Cloud platforms.
• Manage Salesforce configuration, customization, user setups, profiles, roles, permissions, and data management.
• Utilize automation tools like Flows and CPQ to improve the Quote-to-Cash process.
• Build and deploy custom Apex classes, triggers, and Lightning Web Components when necessary.
• Integrate Salesforce with other business applications and external systems using REST APIs.
• Perform regular system audits, data integrity checks, and enforce platform security best practices.
• Provide technical support and troubleshooting for Salesforce-related problems and integration issues.

Requirements

• Certified Salesforce Administrator credential.
• Minimum of 3 years of hands-on Salesforce administration experience.
• Proficiency in AI tools to improve development efficiency.
• Strong diagnostic and problem-solving skills.
• Excellent written and verbal communication skills in fluent English.
• Proactive communication and good people skills.

Good to have

• Salesforce CPQ support experience.
• Active involvement in the Salesforce community.

Who should apply

This role is ideal for professionals with at least three years of hands-on Salesforce administration experience who hold a valid Salesforce Administrator certification. It suits candidates who possess strong problem-solving skills, fluent English communication abilities, and a proactive approach to user support and system configuration. If you enjoy working collaboratively with enthusiastic teams to streamline sales technology tools and business processes, this position at Redwood Software in Hyderabad is a great fit.

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