Senior Customer Value Architect
About this job
Mixpanel is a leading product intelligence and analytics platform that helps over 29,000 companies understand how people use their products through analytics and AI. As a Senior Customer Value Architect based in Bengaluru, you will work inside the Revenue organization to connect what customers buy with the actual value they achieve. Collaborating closely with Account Executives, Renewal Managers, and Delivery Engineers, you will own adoption, value realization, and account health across a portfolio of existing customers. A normal day involves driving onboarding outcomes for complex accounts, creating change-management plans, leading customer enablement, monitoring product usage, conducting business reviews, and mentoring team members. You will handle high-stakes value-quantification situations and help shape team playbooks without ever owning pricing or commercial negotiations.
Responsibilities
- Own onboarding outcomes, time-to-value, and overall onboarding programs for complex customer accounts.
- Develop success plans and structure change-management plans for migrations or re-implementations.
- Lead customer enablement and training sessions on dashboard design, funnels, and retention modeling.
- Monitor product usage, detect health risks early, and lead value-linked account saves.
- Quantify delivered value against baselines and lead Quarterly Business Reviews and value reviews.
- Build networks of champions across accounts and manage relationships with technical stakeholders.
- Mentor team members, contribute to playbooks, and represent the CVA function in account strategies.
Requirements
- 6 to 8+ years of experience in Customer Success, consulting, or client-facing B2B SaaS roles.
- Experience managing complex engagements like platform migrations or structured change programs.
- Demonstrated ownership of structured programs or project plans spanning multiple workstreams.
- Comfort working directly with data, reading dashboards, and reasoning about event taxonomies.
- Track record of executive-level relationship building and handling ambiguous, high-stakes situations.
- Experience building structured adoption or value plans tied to measurable outcomes.
- Hands-on experience with AI or agentic tooling beyond casual use.
Good to have
- Background in product
Who should apply
This role suits experienced professionals with a strong background in B2B SaaS customer success, consulting, technical program management, or professional services. Candidates should be comfortable working directly with data, managing complex multi-stakeholder programs, and handling high-stakes situations without close supervision. Because this is a senior position requiring years of specialized client-facing and technical engagement experience, freshers should not apply.
Frequently asked questions
What does a Senior Customer Value Architect at Mixpanel do?
A Senior Customer Value Architect at Mixpanel owns adoption, value realization, and account health across a portfolio of existing customers, particularly handling complex accounts and guiding them through onboarding and change management.
Where is the Senior Customer Value Architect role located?
The Senior Customer Value Architect role is located in Bengaluru, Karnataka, India with a hybrid work setup.
What experience is required for the Senior Customer Value Architect position at Mixpanel?
The position requires 6 to 8+ years of experience in Customer Success, consulting, or a related client-facing capacity supporting B2B SaaS accounts, or equivalent technical program management experience.
Will Senior Customer Value Architects at Mixpanel handle pricing and commercial negotiations?
No, Senior Customer Value Architects do not own pricing or commercial negotiations; those responsibilities are handled by Account Executives and Renewal Managers.
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