Akeneo and SFCC L2 Analysts

About this job

Valtech is seeking Akeneo and SFCC L2 Analysts to join their team in Bengaluru. Valtech operates as an experience innovation company, acting as a trusted partner to globally recognized brands by blending data, creativity, and technology to drive digital transformation. In this role, you will work within a rotational support team focused on hands-on troubleshooting across Akeneo PIM and Salesforce B2C Commerce systems. A normal day in this position involves managing support tickets, investigating advanced technical problems, analyzing application logs, diagnosing data flow issues from initial contribution to final storefront reflection, and interacting with client teams. You will also collaborate closely with development, quality assurance, and DevOps groups to escalate complex incidents, document fixes, and support platform upgrades while working in 24/7 rotational shifts.

Responsibilities

• Manage daily support tickets in the queue, including initial analysis and implementing workarounds within SLAs.
• Perform hands-on troubleshooting of Akeneo PIM issues such as data contribution errors and export failures.
• Resolve Salesforce B2C Commerce problems involving storefront data sync and catalog display issues.
• Analyze end-to-end data flow from PIM contribution through integration to the final storefront display.
• Participate in 24/7 rotational on-call or shift support and handle advanced technical issues.
• Document known issues, resolutions, and runbooks for the support knowledge base.
• Communicate clearly with clients regarding incident status, resolution plans, and technical explanations.

Requirements

• 3+ years of overall IT or technical support experience.
• Hands-on experience troubleshooting Akeneo PIM issues like catalog management and export-import failures.
• Hands-on experience troubleshooting Salesforce B2C Commerce storefront data sync and catalog feed issues.
• Ability to trace data flow issues end-to-end across PIM, middleware, and storefronts.
• Strong analytical and root cause analysis skills.
• Willingness to work 24/7 rotational shifts.
• Strong communication skills for interfacing with client and stakeholder teams.

Good to have

• Experience with e-commerce data governance or catalog data quality processes.
• Exposure to ticketing and ITSM tools like JIRA Service Management or ServiceNow.
• Basic scripting or SQL knowledge for data validation.
• Familiarity with Agile methodologies and consulting.
• Experience with MuleSoft, Content Management Systems, or Oracle SQL.

Who should apply

This role suits experienced technical support professionals with a background in Akeneo PIM and Salesforce B2C Commerce who possess strong problem-solving and root cause analysis skills. Candidates should be comfortable working in 24/7 rotational shift environments and managing direct client communication. Valtech encourages applicants to apply even if they do not meet every single qualification or have employment gaps, noting that talent comes in diverse forms.

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