Client Success Advisor (Risk & Audit, Analytics)
About this job
Diligent Corporation is seeking a Client Success Advisor specializing in Risk, Audit, and Analytics to join their Bengaluru team. Diligent is an AI leader in governance, risk, and compliance (GRC) SaaS solutions, offering a platform that helps over one million users manage risk and build resilience. In this full-time role, you will help organizations translate their GRC goals into real business value. As an advisor, you will guide key clients in configuring, adopting, and optimizing their use of the GRC platform. A normal day involves assessing client needs, recommending practical analytics use cases, partnering on risk and compliance roadmaps, driving module adoption, and collaborating with internal product and sales teams to improve overall solutions.
Responsibilities
- Advise clients on configuring, customizing, and optimizing GRC platform functionality.
- Assess client requirements and recommend tailored solutions that deliver measurable value.
- Partner on governance, risk, and compliance roadmaps to ensure effective platform implementation.
- Drive platform adoption, identify engagement risks, and help clients increase overall usage.
- Help clients implement analytics use cases to improve automation, exception management, and reporting.
- Collaborate with Product, Customer Success, Support, and Sales teams based on client needs.
- Monitor regulatory developments and industry trends to provide trusted advice.
Requirements
- 5 to 7 years of experience in a client-facing role within audit, risk, compliance, or a GRC environment.
- Strong knowledge of GRC concepts, regulations, industry standards, and software platforms.
- Experience translating business questions into practical data analytics using ACL Analytics or similar tools.
- Ability to translate analytics results into clear recommendations for technical and non-technical stakeholders.
- Experience translating complex business or technical requirements into practical client solutions.
- Demonstrated ability to build trusted relationships with clients and internal stakeholders.
- Strong analytical, problem-solving, and written or verbal communication skills.
Good to have
- Experience advising organizations on GRC platform implementation, adoption, or process optimization.
- Familiarity with automation, digital transformation, or technology-enabled risk programs.
- Experience monitoring regulatory change and turning industry insights into actionable client recommendations.
Who should apply
This role is well-suited for experienced professionals with a strong background in client-facing GRC, risk, audit, or analytics functions. Ideal candidates will possess solid expertise in data analytics tools like ACL Analytics and have a proven track record of building trusted client partnerships. Since the posting explicitly requires 5 to 7 years of relevant experience, this opportunity is not intended for freshers.
Frequently asked questions
What is the primary mission of a Client Success Advisor at Diligent Corporation?
The primary mission is to help organizations turn governance, risk, and compliance goals into measurable business value by guiding key clients in configuring, adopting, and optimizing the GRC platform.
What kind of analytics experience is needed for this Diligent Corporation role?
Candidates need experience translating audit, risk, compliance, or business questions into practical data analytics using ACL Analytics or similar tools.
Where is the Client Success Advisor position located?
The role is based in Bengaluru, Karnataka, India, and follows a hybrid work model.
How many years of experience does Diligent Corporation require for this job?
Diligent Corporation requires 5 to 7 years of experience in a client-facing role within audit, risk, compliance, or a related GRC environment.
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