Customer Service Specialist -Evening/Night Shift
About this job
As a Customer Service Specialist for the evening and night shift at StockX in Bangalore, you will help global users connect to culture through their passions. StockX is a Detroit-based technology leader and online marketplace for sneakers, apparel, electronics, collectibles, and more, connecting buyers and sellers worldwide using dynamic pricing. In this role, your team focuses on empowering valued users, resolving escalated concerns, and driving long-term customer loyalty. A normal day involves handling day-to-day inquiries and complex issues across phone, chat, email, and SMS. You will deliver timely solutions, educate users on StockX features and programs like Early Seller Payout, promote repeat engagement, and balance customer advocacy with business priorities. Additionally, you will identify opportunities to improve customer satisfaction and sales conversion while detecting potential fraudulent activity to protect the marketplace.
Responsibilities
- Deliver outstanding customer service across phone, chat, email, and SMS for all regions.
- Handle escalated and complex inquiries with empathy, professionalism, and accuracy.
- Drive customer retention and repeat use by educating users on StockX policies and features.
- Take full ownership of customer concerns from start to finish for timely outcomes.
- Detect and act on potential fraudulent activity to safeguard users and the platform.
- Support top-tier users through programs such as Bulk Shipping and Early Seller Payout.
- Share insights from user interactions to improve company products and operations.
Requirements
- High school diploma or equivalent qualification.
- 2 to 3 years of experience in Customer Service, E-commerce, or Sales Support.
- 1 to 2 years of experience working in a contact center environment with multichannel interactions.
- Proven ability to drive customer satisfaction, retention, and repeat engagement.
- Strong communication, empathy, and active listening skills paired with a sales mindset.
- Detail-oriented and organized approach with strong follow-through capabilities.
- Ability to thrive in a fast-paced setting while making independent decisions.
- Flexibility to work varying shifts, including evening and night shifts, as demanded by the business.
Who should apply
This role is well-suited for professionals who have a background in customer service, sales support, or contact center operations and possess a strong sales and retention mindset. Candidates who thrive in fast-paced environments, excel at handling escalations independently, and are comfortable working flexible evening or night shifts will find a great fit here. Please note that this posting does not mention freshers being eligible, as specific experience is required.
Frequently asked questions
What is the primary role of a Customer Service Specialist at StockX?
The Customer Service Specialist assists valued users, resolves escalated concerns across multiple channels, and drives customer loyalty while supporting repeat business on the StockX platform.
What kind of company is StockX?
StockX is a Detroit-based technology leader and online marketplace that connects global buyers and sellers of high-demand consumer goods like sneakers, apparel, and electronics using dynamic pricing.
What qualifications are needed to apply for the Customer Service Specialist position?
Applicants need a high school diploma or equivalent, 2 to 3 years of experience in Customer Service, Sales Support, or E-commerce, and 1 to 2 years of contact center experience.
Are evening and night shifts required for this StockX role?
Yes, this position is specifically designated as an evening and night shift role, and candidates must be flexible to work varying shifts to meet business demands.
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