Marketplace Risk Operations Analyst (Night Shift)
About this job
StockX, a Detroit-based technology leader connecting global buyers and sellers of high-demand consumer goods like sneakers, apparel, electronics, and collectibles, is looking for a Marketplace Risk Operations Analyst for the night shift in Bangalore. In this role, you will act as an investigator rather than just a case reviewer, tackling complex fraud scenarios where the answers are not immediately obvious. You will connect signals across accounts, transactions, and user behaviors to uncover larger patterns and emerging threats. A normal day involves investigating escalated fraud cases requiring human judgment, reviewing AI-generated recommendations, and providing structured feedback to help improve detection systems. You will also surface actionable fraud trends to enforcement teams and execute necessary actions within required service level agreements. By joining StockX, you will contribute valuable insights that continuously strengthen the platform's risk controls and enforcement strategies while helping empower customers to connect through their passions.
Responsibilities
- Investigate complex and escalated fraud cases across accounts, transactions, listings, buyers, and sellers.
- Identify coordinated fraud, abuse patterns, and emerging threats by connecting signals across accounts, devices, and transaction history.
- Surface actionable fraud trends, insights, and recommendations to Risk Operations and Enforcement teams.
- Review AI-generated case recommendations, decide on edge cases, and provide feedback to improve models and rules.
- Execute enforcement actions accurately and within established SLA requirements.
- Document investigations with clear, evidence-based findings for escalations, policy reviews, and potential law enforcement requests.
- Identify detection gaps to improve fraud monitoring effectiveness and contribute insights during calibration sessions.
Requirements
- 3+ years of experience in Fraud Operations, Trust & Safety, Risk Operations, or a similar investigative role.
- Hands-on experience with fraud detection tools such as SEON, Sardine, Sift, or similar platforms.
- Strong analytical skills with the ability to identify patterns across accounts, geographies, and transaction behavior.
- Excellent written communication and investigation documentation skills.
- Comfortable working in human-in-the-loop AI environments and critically evaluating model recommendations.
Good to have
- Knowledge of SQL or BI tools.
Who should apply
This role suits analytical professionals with a natural curiosity about how fraud evolves and a strong background in investigative risk operations. Candidates who enjoy tackling complex fraud cases, working alongside AI-powered tools, and connecting behavioral signals will find this position a great fit. Because the posting requires a minimum of three years of relevant professional experience, freshers should not apply for this specific opening.
Frequently asked questions
What is the role of the Marketplace Risk Operations Analyst at StockX?
The Marketplace Risk Operations Analyst investigates complex fraud cases, evaluates AI-generated recommendations, and uncovers abuse patterns across user accounts and transactions.
Where is the StockX Marketplace Risk Operations Analyst position located?
This full-time position is located in Bangalore, India, and involves working the night shift.
What experience is required to apply for the Marketplace Risk Operations Analyst job at StockX?
Candidates must have 3+ years of experience in Fraud Operations, Trust & Safety, Risk Operations, or a similar investigative role, along with familiarity using fraud detection tools.
Can freshers apply for the StockX Marketplace Risk Operations Analyst opening?
No, freshers cannot apply as the position specifically requires three or more years of relevant experience in risk or fraud operations.
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