Customer Support Analyst I
About this job
As a Customer Support Analyst I at GHX in Hyderabad, you will be the first line of contact for the company's valued customers. GHX is a healthcare business and data automation company that empowers organizations with cloud-based supply chain technology, analytics, and services to improve patient care and reduce operational costs. In this role, you will help users with basic system usage, handle diverse inquiries, and build foundational knowledge of the GHX B2B exchange and EDI-X12. A typical day involves acting as a primary point of contact via email and the GHX Community Web Portal, using Salesforce to log and research customer details, utilizing the support knowledge base to resolve issues quickly, collaborating with internal teams, and properly escalating complex problems to senior analysts.
Responsibilities
- Serve as the primary contact for customers via email and the GHX Community Web Portal.
- Help customers resolve issues regarding systems, specific products, and general information.
- Collaborate with team members and other departments to deliver timely solutions.
- Record customer inquiries, problems, and solutions using the Salesforce CRM system.
- Reference and contribute to the Customer Support Knowledge Base for issue resolution.
- Escalate unresolved problems appropriately to CSA II and CSA III peers.
Requirements
- At least 6 months of relevant customer service experience.
- Ability to provide first-line support for inquiries and basic system usage.
- Logical diagnostic skills to handle diverse customer issues.
- Capacity to develop a working understanding of EDI-X12.
- Familiarity with using support resources, guidelines, and tools.
- Ability to work cooperatively within a team environment.
Who should apply
This role is ideal for individuals with at least six months of relevant customer service background who want to build a career in technical support within the healthcare technology sector. Candidates with strong logical diagnostic skills, familiarity with CRM tools like Salesforce, and a desire to help users navigate B2B systems will find this position a great fit. If you enjoy problem-solving and communicating through digital portals, you should consider applying.
Frequently asked questions
What is the role of a Customer Support Analyst I at GHX?
A Customer Support Analyst I provides first-line assistance to GHX customers, handles inquiries regarding basic system usage, and resolves issues via email and the GHX Community Web Portal.
Where is the GHX Customer Support Analyst I position located?
The position is located in Hyderabad, Telangana, India.
What tools will I use daily in the GHX Customer Support Analyst I role?
You will use Salesforce for tracking customer information and the Customer Support Knowledge Base to find and contribute solutions.
What experience is required for the GHX Customer Support Analyst I opening?
Applicants need 6+ months of experience with relevant customer service background.
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