Manager, Onboarding
About this job
Pebl provides an AI-powered Global Work Platform that allows companies to hire, pay, and manage employees across more than 185 countries while eliminating compliance risks and administrative friction. As the Manager of Onboarding at Pebl in Bengaluru, you will lead a team of 8 to 10 professionals handling the complete lifecycle of customer and employee onboarding and off-boarding. This includes finalizing customer offers, setting up payroll, and ensuring seamless departures. On a normal day, you will monitor operational metrics like cycle-time efficiency and CSAT, collaborate with Product and internal cross-functional teams to resolve issues, coach team members, and implement process enhancements. You will be instrumental in helping Pebl scale its operations and shape the future of global work.
Responsibilities
- Lead a team of 8-10+ professionals managing end-to-end customer and employee onboarding and off-boarding.
- Own and improve core operational metrics including throughput, cycle-time efficiency, CSAT, accuracy, and SLA adherence.
- Partner with Product teams to surface user issues, prioritize them, and drive resolutions to launch.
- Identify and build durable process, tooling, and playbook solutions to scale efficiency.
- Plan and roll out team initiatives by defining changes, preparing staff, and measuring outcomes.
- Collaborate with People Operations, Immigration, Payroll, Legal, and Client Services for cross-jurisdictional compliance.
- Manage team performance through clear expectations, feedback, recognition, and coaching.
Requirements
- 7 - 10 years of professional experience.
- 4+ years of experience managing a team, ideally in EOR, global employment, HR operations, payroll, or client-facing operations.
- Proven track record of owning and improving operational metrics like efficiency, CSAT, accuracy, and SLAs.
- Direct experience working with Product teams to identify and resolve customer and employee issues.
- Demonstrated ability to diagnose root causes and implement workflow, process, or tooling improvements.
- Strong attention to detail and high degree of ownership.
- Strong communication and cross-functional collaboration skills in a client-facing environment.
Who should apply
This role is ideal for experienced operations professionals with a background in global employment, HR operations, payroll, or client-facing environments who excel at team leadership and metrics-driven execution. Candidates should have a strong track record of diagnosing operational bottlenecks, partnering with product teams, and scaling processes. Please note that this is not a fresher position as it requires 7 to 10 years of overall experience, including at least 4 years in a management capacity.
Frequently asked questions
What is the primary responsibility of the Manager, Onboarding at Pebl?
The Manager, Onboarding leads a team handling the end-to-end onboarding and off-boarding lifecycle for customers and employees, ensuring high operational metrics, compliance, and smooth payroll setups.
Where is the Manager, Onboarding position located?
The Manager, Onboarding role at Pebl is located in Bengaluru, India.
What qualifications are needed to apply for the Manager, Onboarding role at Pebl?
Applicants need 7 to 10 years of experience with 4+ years of team management, ideally in EOR, global employment, HR operations, payroll, or client-facing operations, along with a Bachelor's degree in HR or equivalent experience.
How does Pebl support its team members?
Pebl provides rewards and benefits including Flexible Time Off, Parental Leave, health and dental insurance where applicable, and retirement savings plus an employee incentive plan.
Rojgar Point lists this job for information. Always apply on the official company page and never pay anyone for a job.