Market Performance Manager

About this job

As a Market Performance Manager at SiteMinder in Pune, you will lead a talented group of professionals dedicated to enhancing hotel distribution and revenue strategies. SiteMinder operates the world's leading hotel commerce platform, empowering tens of thousands of hotels across the globe to drive bookings, forecast demand, and maximize profitability through innovative technology. In this dynamic role, a normal day involves directing optimization pipelines, mentoring team leads and specialists, designing scalable performance programs, and collaborating closely with internal departments like product, engineering, and sales. You will act as a strategic leader who builds a center of excellence, ensuring that hotel partners make the most of the platform's channel mix and pricing tools to achieve tangible revenue growth and long-term retention outcomes.

Responsibilities

• Develop and implement comprehensive market management strategies to drive customer return on investment.
• Lead, mentor, and coach Market Performance Team Leads and Specialists to build team capability.
• Own and manage the optimisation and revenue pipeline, including forecasting and resourcing.
• Build and maintain clear performance reporting on revenue impact and team productivity.
• Design strategies that optimise distribution mix across channels like OTAs and direct bookings.
• Partner with cross-functional teams such as Product, Engineering, Marketing, and Sales.
• Monitor pipeline, revenue, and productivity metrics to consistently meet or exceed team KPIs.

Requirements

• Extensive experience in market management, customer success, account management, or BPO roles.
• Proven experience in a leadership position managing teams and developing frontline specialists.
• Available to flex schedule across global hours.
• Strong analytical skills using data to inform decision-making and manage pipelines.
• Solid grounding in hotel revenue management concepts, demand forecasting, and pricing.
• Fluent English communication skills.
• Proficiency in Salesforce and G-Suite tools.

Good to have

• Additional language fluency such as Spanish, German, French, Italian, or Mandarin.
• Experience in the hotel industry or travel technology sector.
• Background in Market Performance Management from an OTA.
• Advanced negotiation skills and experience in value-based selling.

Who should apply

This role is ideal for experienced leaders with a strong background in market management, team operations, and hotel revenue strategies. Candidates who thrive in customer-facing environments, possess advanced analytical skills, and excel at coaching managers and specialists will find great success here. The position requires flexibility to work across global hours and strong cross-functional collaboration abilities. The posting does not mention that freshers can apply, so applicants should possess the extensive industry and leadership experience outlined in the requirements.

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