Partner Sales Operations Manager – Global Alliances & Channels

About this job

Appian Corporation is hiring a Partner Sales Operations Manager for their Global Alliances and Channels team in Chennai, India. Appian is an established provider of an AI-Powered Process Automation platform used by major enterprises worldwide. The Global Alliances and Channels organization is a dynamic group dedicated to driving digital transformation and supporting an extensive international network of partners. In this individual contributing and leadership role, you will help drive operational excellence and accelerate global partner growth. A normal day in this on-site position involves managing the deal registration lifecycle, validating partner eligibility, ensuring CRM compliance, and acting as a primary bridge between submitters, alliance teams, and field sales. You will also analyze deal registration data for actionable insights, optimize existing processes to eliminate bottlenecks, provide ad-hoc support for onboarding and enablement, oversee local team members by handling escalations and setting priorities, and assist global leadership with administrative tasks.

Responsibilities

• Manage the end-to-end deal registration lifecycle including eligibility checks, status tracking, and escalations.
• Serve as the main communication link between partner submitters, alliance teams, and field sales representatives.
• Analyze and review current registration workflows to reduce errors, fix bottlenecks, and boost efficiency.
• Generate and evaluate deal registration reports to uncover performance gaps and emerging trends.
• Deliver ad-hoc operational assistance for global partner initiatives such as onboarding and enablement.
• Supervise local team operations by prioritizing tasks, mentoring staff, and resolving escalations.
• Support Global Alliances leadership with administrative duties like calendar management and expense reports.

Requirements

• Bachelor's degree in Information Technology, Business Administration, Finance, or a related field.
• 3 to 5+ years of background in channel operations, sales operations, or deal desk support.
• At least 1+ years of experience in a senior coordinator, lead, or supervisory role with people management responsibilities.
• Demonstrated practical experience updating and navigating enterprise CRM platforms with a focus on Salesforce.
• Exceptional written and verbal English communication skills for interacting with global stakeholders.
• Strong critical thinking and organizational abilities to independently manage multiple tasks across time zones.

Good to have

• Previous experience working within an enterprise software or global SaaS environment.
• Familiarity with partner portal management and channel program structures.
• Proficiency with reporting tools and enterprise travel or expense platforms like Concur.
• Experience with other enterprise platforms such as ServiceNow.

Who should apply

This role is well-suited for experienced professionals with a solid background in channel or sales operations who are ready to step into a leadership capacity. Ideal candidates possess strong Salesforce expertise, proven people management skills, and the ability to collaborate smoothly with international teams across different time zones. If you have a knack for process optimization, data analysis, and driving operational excellence within an enterprise software or SaaS environment, you will find this opportunity at Appian a great fit.

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