Revenue System Administrator
About this job
DigitalOcean builds simple and scalable cloud solutions for creators and developers worldwide. Within their Revenue Organization, the Revenue Operations team manages the core go-to-market systems like Salesforce, Outreach, Planhat, and Snowflake. As a Revenue System Administrator based in Hyderabad, you will serve as the frontline support for this tech stack. Your normal day involves managing the Jira request queue, unblocking internal users, handling user access provisioning, diagnosing integration errors, and performing routine system configurations. You will also utilize AI tools to accelerate troubleshooting, support data hygiene, and maintain clear documentation while collaborating closely with senior engineers to build a foundation in GTM architecture.
Responsibilities
- Monitor, triage, and route incoming Jira requests from Sales, Support, Marketing, and Partner teams.
- Manage daily user provisioning, deprovisioning, license management, and access permissions across the GTM stack.
- Investigate and diagnose Salesforce flow errors, sync issues, and integration failures.
- Perform standard configurations including field additions, report updates, layout modifications, and data loads.
- Support data hygiene by identifying and fixing duplicates, enrichment gaps, and misrouted records.
- Maintain up-to-date internal documentation, runbooks, and FAQs for common issues.
- Leverage AI assistants to speed up daily tasks and identify automation opportunities.
Requirements
- 3+ years of experience administering Salesforce or comparable GTM business systems in production.
- Working knowledge of Salesforce fundamentals such as users, permission sets, reports, and flows.
- Exposure to at least one other GTM tool category like sales engagement, CS platforms, or enrichment.
- Strong troubleshooting instincts with the ability to form hypotheses and test them methodically.
- Clear communication skills with a service-oriented approach to non-technical stakeholders.
- High attention to detail regarding production permissions and data changes.
- Comfort using AI assistants in daily workflows.
- Ability to work EST hours.
Good to have
- Salesforce Administrator certification or certification in progress
Who should apply
This role suits professionals with a few years of systems administration experience looking to expand into GTM architecture and AI-driven operations. Ideal candidates possess solid Salesforce fundamentals, a strong troubleshooting mindset, and the ability to work in EST hours from Hyderabad. Freshers are not suited for this position as it requires at least three years of prior production administration experience.
Frequently asked questions
What location is the Revenue System Administrator role based in?
The Revenue System Administrator position is located in Hyderabad, India, with an expectation to work EST hours.
What core platforms does DigitalOcean use for Revenue Operations?
DigitalOcean uses Salesforce as the central platform, connected to Outreach, Planhat, DealHub, Clay, Sumble, and a Snowflake data layer.
What level of experience is required to apply for this DigitalOcean role?
Applicants need 3+ years of experience administering Salesforce or comparable GTM systems in a production environment.
Are AI tools used in the daily work for this DigitalOcean position?
Yes, team members use AI tools like Claude and MCP-connected tools to speed up diagnosis, drafting, and repetitive tasks.
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