RMA Systems Engineer, India

About this job

Vultr is a prominent global cloud infrastructure company dedicated to providing high-performance, affordable, and accessible cloud solutions for enterprises and AI innovators across the world. Operating 33 data center locations globally, the company delivers scalable Cloud Compute, GPU, and storage solutions to customers in 185 countries. As an RMA Systems Engineer at Vultr in Chennai, you will play a crucial role in analyzing, diagnosing, and resolving complex hardware and system-level failures across the platform. Your responsibilities will include evaluating failure patterns in GPU, CPU, and server environments, acting as a technical liaison with hardware vendors, and validating system stability before returning equipment to production. On a normal day, you will review system logs, troubleshoot non-routine technical issues, collaborate with engineering and infrastructure teams, manage vendor support cases, and document troubleshooting methodologies to ensure continuous improvement in hardware reliability and RMA processes.

Responsibilities

• Analyze GPU and CPU hardware failures by evaluating system logs, performance data, and firmware behavior.
• Perform advanced troubleshooting across hardware, firmware, and operating system layers.
• Act as a technical liaison with hardware vendors to interpret data and influence resolution strategies.
• Coordinate on-site hardware remediation activities, guiding internal teams and vendors on repairs.
• Validate and certify system stability before returning hardware to production environments.
• Identify recurring failure patterns and recommend improvements to RMA workflows and hardware lifecycle management.
• Create and maintain detailed technical documentation regarding failure analysis and resolution outcomes.

Requirements

• Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
• 3 to 5 years of experience managing RMA processes or hardware logistics in a technical environment.
• Experience using Jira to manage, track, and document technical issues and vendor escalations.
• Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center.
• Hands-on experience with NVIDIA and/or AMD GPU technologies.
• Familiarity with analyzing system logs, firmware behavior, and performance metrics.
• Strong understanding of server hardware, system architecture, and data center operations.

Good to have

• Experience working with microcloud or distributed infrastructure environments.
• Proficiency with tools such as Confluence and various vendor support portals.
• Background in infrastructure support and hardware lifecycle management.

Who should apply

This role suits experienced hardware and systems professionals with a strong background in data center operations, RMA workflows, and vendor management. Ideal candidates will bring 3 to 5 years of relevant experience, hands-on knowledge of GPU technologies, and advanced troubleshooting skills. Freshers cannot apply as prior technical experience is explicitly required.

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