Senior Network Engineer, GIOC

About this job

At Vultr, a leading global cloud infrastructure company, the Senior Network Engineer role is part of the newly established Global Integrated Operations Command Center (GIOC) in Chennai. Vultr focuses on making high-performance cloud infrastructure accessible, affordable, and easy to use for enterprises and AI innovators worldwide. In this deep-dive engineering position, you will serve as a senior escalation point responsible for owning complex network incidents across routing, switching, DNS, CDN, load balancing, and connectivity. A normal day involves leading major incident bridges, performing rigorous troubleshooting with packet captures and logs, driving root-cause analysis, implementing permanent fixes, authoring runbooks, and mentoring other engineers. You will also collaborate with engineering SMEs and external providers while operating within a rotational 24x7 shift and on-call model to ensure continuous global network reliability.

Responsibilities

• Own and resolve escalated network incidents across routing, switching, DNS, CDN, and connectivity.
• Perform deep-dive troubleshooting using packet captures, flow data, logs, and routing tables.
• Determine technical root causes and implement permanent fixes or configuration changes.
• Act as technical lead on major-incident bridges and coordinate diagnosis under pressure.
• Build automation and improve network observability, monitoring, and alerting dashboards.
• Author and maintain operational runbooks, SOPs, and knowledge-base articles.
• Mentor network engineers and conduct post-incident reviews with clear corrective actions.

Requirements

• 5 to 8 years of experience in network engineering, network operations, or infrastructure operations.
• Deep hands-on expertise in routing, switching, BGP/OSPF, DNS, firewalls, load balancing, and CDN.
• Strong troubleshooting skills using packet capture, flow analysis, and routing diagnostics.
• Network automation and scripting skills using Python, Ansible, or equivalent tools.
• Familiarity with network monitoring, observability platforms, and ITSM tooling.
• Proficiency in written and verbal English communication.
• Willingness and ability to work a rotational 24x7 shift and on-call model, including nights, weekends, and holidays.

Good to have

• ITIL V4 certification or experience with SRE and DevOps practices.
• Networking certification such as CCNP, JNCIP, or CCIE.
• Experience with network automation using NETCONF/YANG and CI/CD for network changes.
• Exposure to large-scale cloud networking, CDN, and GPU or high-density infrastructure.
• Prior experience as a senior escalation resource in a 24x7 NOC or command-center environment.

Who should apply

This role is ideal for experienced network operators and senior engineers with a strong background in network troubleshooting and root-cause analysis who want to grow toward network architecture, SRE, or platform engineering. Candidates must be comfortable working in a 24x7 rotational shift and on-call schedule covering nights, weekends, and holidays. Freshers should not apply, as the position specifically requires 5 to 8 years of relevant experience in network engineering or operations.

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