Senior Technical Program Manager

About this job

Coupang is a rapidly growing e-commerce company focused on making shopping, eating, and living easier for customers. Within Coupang, the Coupang Intelligent Cloud (CIC) team builds the next-generation cloud platform that powers the company's expanding business by providing foundational infrastructure, cloud services, and operational excellence. As a Senior Technical Program Manager, you will drive large-scale, cross-functional initiatives spanning cloud infrastructure, compute, networking, storage, AI infrastructure, and reliability. A normal day involves partnering with engineering leaders, principal engineers, product teams, finance, and security to define strategy, build execution plans, establish scalable operating mechanisms, and deliver business-critical outcomes. You will use your technical depth and strategic thinking to navigate ambiguity, influence cross-functional teams without authority, resolve organizational bottlenecks, and drive complex platform transformations while serving as a trusted advisor to senior leadership.

Responsibilities

• Lead strategic, organization-wide programs across cloud infrastructure, platform services, AI infrastructure, and operational excellence.
• Define program strategies, success metrics, execution frameworks, and operating mechanisms for the CIC organization.
• Partner with engineering leaders and principal engineers to prioritize investments and accelerate delivery.
• Drive large-scale platform transformations involving architecture modernization, reliability, and automation.
• Establish governance mechanisms, executive reviews, risk management processes, and business reporting frameworks.
• Identify organizational bottlenecks and implement scalable solutions to improve execution.
• Drive executive-level communications, presenting program status, risks, and recommendations to senior leadership.
• Mentor TPMs and contribute to the growth of program management excellence within CIC.

Requirements

• 12+ years of experience leading large-scale technical programs in cloud infrastructure, distributed systems, or enterprise platforms.
• Strong understanding of cloud infrastructure, distributed systems, networking, storage, compute platforms, and modern software development practices.
• Experience driving programs across the full software development lifecycle from concept to deployment and operational support.
• Strong analytical skills with the ability to leverage metrics and data to influence decisions and measure outcomes.
• Experience identifying root causes, managing risks, and solving complex organizational and technical challenges.

Good to have

• Experience working in hyperscale cloud, infrastructure, platform engineering, AI infrastructure, or large-scale distributed systems environments.
• Strong technical understanding of Kubernetes, container orchestration, cloud-native architectures, and infrastructure automation.
• Experience managing cloud infrastructure programs involving compute, networking, storage, observability, security, or AI/ML platforms.
• Experience partnering with Principal Engineers and senior technical leaders to drive architecture and platform transformation initiatives.

Who should apply

This role suits experienced technical program managers with extensive backgrounds in cloud infrastructure, distributed systems, and large-scale enterprise platforms. Candidates who excel at influencing without authority, communicating with senior leadership, and navigating complex technical and organizational environments will find a strong fit here. Freshers are not eligible for this position due to the requirement for over a decade of specialized program leadership experience.

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